Anastasia Stepanenko Email & Phone Number

Moscow, Russia

Managing implementation of the Bank's strategy and objectives for development of client journey maps and promotion of non-lending products (debit cards, savings and investment instruments, insurance products) to retail customers, as well as for client engagement, retention and churn prevention, including those in relation to salary and premium customers of the Bank.MORE DETAILSWithin the above remit, I manage implementation of tasks within the following major blocks:1) Analytics and modelingObjective: to expand understanding of the clients base; to build relevant forecasts and models; to select best segments for CRM campaigns and surveys.2) Launching CRM campaignsObjective: informing customers about their products (customer journey), cross-selling, increasing customer engagement and loyalty, reducing churn, managing structure of liabilities. Communication channels: phone calls, SMS, push and banners in the mobile application, e-mail.3) ReportingObjective: building digital reporting about customer behavior by key metrics; dynamics of client base; effectiveness of CRM campaigns, structure of liabilities, etc.4) Technical improvementsObjective: setting up data sources, expanding and optimizing DWH; optimizing process of rendering, launching and processing CRM campaigns.

Москва, Россия

• Managing various process audits within Rosbank Group, including: - Project planning, budgeting and control, including scope, scaling and resourcing levels. - Design and implementation of audit programs and procedures. - Communications with auditees and top-management. - Team management: supervision and review, coaching and counseling (up to 6 members per audit). - Conclude and produce reporting and debriefing on audit results.• Monitoring of projects for implementation of audit recommendations.• Improvement of IAD methodology, including preparation of manuals, templates and staff trainings.

Own projects related projects related to entertainment and food services.

Москва, Россия

Risk assurance department, fin. sector (banks, leasing companies)REMITReview of the clients’ business processes to identify and/or assess key risks and internal control framework, including IT risks and relevant IT general and application controls.DUTIES• Project planning, budgeting and control, including scope, scaling and resourcing levels.• Client meetings: scope agreement, interviews, discussion and feedback on identified weaknesses.• Support and coaching of team members.• Supervision and review of work done.• Conclude and produce reports on identified weaknesses and related recommendations.

Москва, Россия

• Execution of internal audits of all banking activities in accordance with a risk-based approach.• Audits executed either solely within the local Russia audit team (starting from planning up to the reporting stage), or in conjunction with the regional EMEA / London audit teams.• Validation of corrective measures associated with findings issued on previous audit engagements.• Review of internal policies and procedures to ensure compliance with various requirements. • Investment in continuous risk assessment of the subsidiary.

Москва, Россия

Department: Audit, financial services (banks, leasing companies)• Project planning, budgeting and control, including scope, scaling and resourcing levels.• Design and implementation of audit programs and procedures.• Communications with clients.• Team management: supervision and review, coaching and counseling (up to 6 members per audit).• Review of financial statements and transformation adjustments to ensure their regulatory compliance.• Conclude and produce commentary on results of audit inspections.• Development and implementation of audit approaches to improve efficiency of audit engagements.• Consultations on accounting and reporting issues.

Москва, Россия

Department: Audit, financial services (banks, leasing companies)• Participation in audit engagements.• Developing and improvement of audit programs and associated tests.• Independent performance of audit procedures, substantive & control tests, review of transformation adjustments - with limited supervision.• Communications and limited involvement in meetings with clients’ representatives.• Assistance in review of financial statements.• Coaching (up to 3 junior team members).

Москва, Россия

Department: Audit, Financial Services (banks, leasing companies)• Participation in audits of clients' financial statements.• Subordination to senior auditors and audit assistants, completion of their tasks.• Performing of non-complicated audit procedures related to different audit areas.

Москва, Россия

• General bookkeeping (small enterprise).• Preparation of reports to non-budget funds and tax authorities.• Payments and control of settlements with customers and suppliers.• HR administration.• Maintenance of document flow in relation to deals with legal entities.

Specialist, Accounting, Analysis And Audit, Excelent

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