Ana Yoder Email & Phone Number

United States

Rochester, NY

Provided international T2 technical support for Spain, Latin America and US

Rochester, NY

• Coordinated all aspects of projects relating to implementation of hardware/software solutions for print facilities. Responsibilities included:
• Customer communications - serving as focal point for communications with customers, conducting meetings, capturing requirements and issues
• Project facilitation - identifying and eliminating obstacles to critical path items
• Project documentation - creating solution workflows and maintaining meeting agendas/minutes, project schedules and issues lists
• Team leadership - fostering a team environment, working effectively with different team members throughout entire organization.

• Responsible for technical support and project management of software installations that enhance printer functionality. Specific responsibilities included:
• Installing, configuring and trouble shooting software installations on UNIX systems
• Consulting with customers to discuss how various products can be configured to meet their print production needs
• Responding to customer calls and resolving technical issues on a daily and on-call basis
• Documentation of technical processes and product implementations at customer sites

• Responsible for system administration of DocuPlex, Xerox’s electronic repository of engineering drawings—an Oracle based application running on Solaris. Also responsible for maintenance of IDocs, Xerox’s web-based.
• Performed Solaris and NT server installations, upgrades and patch maintenance
• Created user accounts on Solaris and XVP, an Oracle database application
• Interacted with customers daily to perform end-user application installations
• Resolved end-user connectivity/application and NT server configuration problems
• Performed routine NT server maintenance to optimize performance, such as clearing caches, disk defragmentation, and back-ups to Solaris servers

• Met with customers to gather requirements for printing customized books that detailed their customers’ individualized health insurance coverage
• Facilitated the transition from the customer’s in-house solution to Xerox management of the entire print production process
• Managed the design and launch of Xerox’s web-based Print on Demand application that offered customized business cards
• Managed the project plan, determined critical path items, assigned action items
• Lead daily meetings to outline the project team’s activities and determine the production targets on a daily basis. The project team was composed of personnel from the management, sales, technology, production and.