Anca Leucon Email & Phone Number

• Led on new features from concept to launch through to maintenance and EOL aligning with customer needs and company focus.
• Built the product roadmap by balancing out commercial opportunities, user research and data analysis.
• Championed customers by actively listening to pain points and translating feedback into actionable features that enhance clinical safety, save time and improve patient outcomes.
• Collaborated cross-functionally with Development, Product Management, Design, Delivery, Support, Sales, Clinical Safety and Data Protection Officers for timely, high-quality product releases.

• Created and regularly updated comprehensive training materials, incorporating written, photo, and video content on the Help Centre platform.
• Successfully led and developed a high-performing team of Customer Support Representatives through recruitment, training, and supervision.
• Implemented an ITIL helpdesk system to improve response times, SLA reporting, and CSAT scores during service reviews.

London, United Kingdom

• Identified and showcased customer advocates through interviews across social media campaigns and case studies.
• Created and maintained the company's website using a Content Management System (CMS) software and used cookies for remarketing campaigns and analytics.
• Produced competitor analyses that highlighted both competitive advantages and feature-by-feature comparisons.
• Led on the content strategy for monthly newsletters, social media campaigns and blog posts.
• Organised the company's exhibition booth at industry events, designing promotional materials and scripting promotional animated videos.

London, United Kingdom

• Enhanced product development by incorporating client feedback and insights into the product roadmap.
• Streamlined operations, reducing costs and troubleshooting time by proactively absorbing some tasks from the Technical Support team.
• Identified revenue-growing opportunities by collaborating with Senior Management to devise effective client account strategies.
• Planned and executed detailed quarterly business reviews on client activity, which delivered advanced insights on audience, supply, and industry trends.

London, United Kingdom

• Trained and supported clients and new team members in utilising the T1 platform for effective troubleshooting of non-spend issues on campaigns.
• Regularly surpassed revenue targets through successful troubleshooting and upselling of platform products.
• Optimised media buying campaigns and ensured post-campaign success by consistently attaining key performance indicators (KPIs).

Berlin Area, Germany

• Designed and implemented programmatic marketing campaigns in MediaMath's Demand-Side Platform (DSP), optimising strategies to enhance brand visibility and drive conversions.
• Developed a comprehensive understanding of the ad tech ecosystem through extensive industry research and delivering project presentations to internal stakeholders.

Manchester, United Kingdom

• Devised a comprehensive marketing strategy encompassing precise audience targeting, engaging social media content, and different SEO techniques.
• Increased website traffic through a new website design which enhanced user experience and fostered a more professional online presence,

Manchester, United Kingdom

• Facilitated critical communication between vulnerable individuals and institutions, delivering on-demand Romanian-English interpreting services in high-pressure settings such as hospitals, schools, and police stations.

Wilmslow

• Managed and nurtured relationships with 3 prominent agency accounts, each with approximately 200 customers, providing personalised guidance on pay, tax, and compliance matters within a fast-paced team.
• Implemented a proactive process for identifying and addressing unreferenced invoices, resulting in enhanced operational efficiency and cost savings.

Yantai (China)

• Cultivated and honed leadership abilities through the effective management of eight distinct groups of secondary school pupils, each group consisting of 60-70 students.
• Fostered an inclusive classroom environment by designing group work assignments, actively engaging students in discussions about their work, and encouraging broader student participation, ensuring that every voice was.
• Employed a diverse array of teaching aids and resources, such as dynamic podcasts and engaging PowerPoint presentations, to enhance the learning experience and cater to diverse learning styles.
• Garnered favorable evaluations from teachers who assisted my classes, attesting to the positive impact and effectiveness of my teaching methods.

Beijing City, China

• Advertised a Salford furniture company in a lifestyle magazine in Beijing and created a network for them through liaising with business people at PR events organised by the magazine.
• Interviewed Chinese celebrities for the cover story and reviewed restaurants and wine cellars.
• Selected and included relevant items in the innovations and street fashion section while also proofreading and helping with Chinese-English translations.
• Upon the completion of the intership I prepared a report which gives insights into the intricacies of business relationships in China and practical advice for businesses that prepare to launch into the Chinese market.

Shanghai City, China

• Tutees ranged from 4-year old children to 44-year old professionals.
• Also taught Business English.

Salford, UK

• Volunteered in the PASS scheme and was paired with a classmate to organise weekly sessions of group working skills training aimed at first year undergraduates.
• Worked productively in a team which meant we had a good turnout weekly.

Manchester, United Kingdom

• Main duties consisted of greeting customers and assisting them in choosing the shoes they wanted, often persuading them to choose more expensive brands.
• Working during weekends meant I had to serve a large number of customers. Efficient communication with the stockroom team and a positive attitude were assets that helped me reach and sometimes exceed my sales targets.
• Enjoyed working under pressure and developed a sense of urgency as a result.

Knutsford, UK

• Reached collective targets by fundraising with a team for regular donations on behalf of St. John’s Ambulance.
• Signed up supporters by telling compelling stories and created a sense of community by engaging their neighbours.

Master Of Science (Msc), Marketing, Distinction

Activities and Societies: Student Representative, Debating Society• Thesis title: “Encoding positive affect into long-term memory to.

Chinese Language (Advanced Level)

Activities and Societies: Chinese calligraphy Tàijí gōngfū shàn

Ug (Ba Hons) Modern Languages And Translation And Interpreting Studies, French And Chinese Languages, First Class Honours

Activities and Societies: Peer Assisted Study Sessions Leader, Salford University Mountaineering Club• 2014: Internship with a lifestyle.

Study Placement, French Language

Modules: French-English translation Translation and the Media Varieties of French in the World Written a blog and report in French..

Study Placement, Chinese Language And Culture (Intermediate Level)

Optional module: Western Marketing in China Written a blog and report in Chinese. Compiled photos of what striked me as interesting into a.