Anchal Gupta Email and Phone Number

•Project Manager, delivering projects for Real Estate, Government, Ed Tech client across the Middle East•Managed CIOs/10+ CXOs stakeholder; led 8+ team across developer-testing; delivered 8+ projectsKey projects led and delivered:•Government Entity - Salesforce Implementation for CRM & Permit System: Led digital transformation of educational authority entity, developed and implemented salesforce system for CRM and seamless permit portal for private schools and higher education institutes.•Education Tech - Salesforce implementation of key modules for KSA market: Implemented salesforce module (sales cloud and service cloud), in line with KSA market data regulation and client requirements.•Real Estate and Leasing - Digital Transformation and Salesforce Implementation: Developed and implemented salesforce system as part of digital transformation journey; implemented sales cloud, service and marketing cloud for lead automation and conversion.•Freezone and Leasing - Salesforce Implementation for Business/Permit Portal: Revamped and developed new salesforce permit system for Group entity across their offerings in Company, Leasing and Government services.•Luxury Retail - Support and Enhancement of Salesforce application: Implemented system enhancement and Level 2 and Level 3 salesforce support based on user feedback, customized application with testing new features for driving growth.•Entertainment - Support and Enhancement of Salesforce application: Implemented system enhancement based on user feedback, customized application, and user interface per business needs, testing new features, monitoring system usage and performance metrics for further enhancement.

Program Manager leading projects across AI based sales process automation, sales process improvement, customer engagement, application development across FMCG and Technology Industry.•Recognized from Client CIO for sales process automation & its Pan India deployment for 1000+ usersoTravelled across 5+ cities, delivered key training modules enabling seamless process adoption•Independently led 2 marquee clients (FMCG Industry $XBn+ revenue) across their Sales process automation•Conceptualized Sales Optimization tool; led team members across Tech and Business for prototype

- Conducted a market research on the “Effects of Demonetization” on customer acquisition- Included “CSAT” and “Customer-Retention” in the research by focusing on pay-out issues- Analyzed competitor strategy, effectiveness and identified potential list of gaps in their product

- Conducted Social Media marketing to increase brand awareness, involved in affiliate marketing- Provide gap analysis and recommendations to the company to improve product offerings- Built customer-care strategy and organizational flow for the up-scaled model of the company