Ancy Sagayanathan Email & Phone Number

Aberdeen, Scotland, United Kingdom

Leicester, England, United Kingdom

Chennai, Tamil Nadu, India

During my tenure at Sutherland Global Service, a leading customer support company based in Chennai, India, I held the position of Associate Customer Support Internet. Working in this role, I provided exceptional assistance and support for internet-related inquiries, issues, and requests.One of my primary responsibilities was troubleshooting technical problems related to internet connectivity, slow speeds, and network outages. I utilized my strong technical skills to identify and resolve these issues promptly, ensuring minimal disruption to the customers' internet experience.At Sutherland Global Service, I demonstrated strong customer service skills by actively listening to customer concerns, empathizing with their situations, and providing appropriate solutions. I took ownership of customer issues, investigating and resolving them within established service level agreements (SLAs). This dedication to customer satisfaction allowed me to maintain a high level of professionalism and build positive relationships with clients.I maintained accurate records of customer interactions, documenting the issues raised and the resolutions provided. This meticulous record-keeping ensured that future reference and analysis of customer concerns were readily available, contributing to continuous improvement in service delivery.In addition to my technical and customer service skills, I developed strong teamwork and leadership abilities. I actively contributed to team efforts, supporting and collaborating with colleagues to achieve shared goals. I also participated in crew training and leadership activities, sharing my knowledge and expertise with newer team members.My experience at Sutherland Global Service allowed me to refine my communication skills, both written and verbal, as I interacted with customers from diverse backgrounds and resolved their concerns effectively.

Bengaluru, Karnataka, India

During my time at Woodmill Private Limited, a prominent architectural firm based in Bangalore, India, I served as an Interior Designer, contributing to the successful execution of various architectural projects with a primary focus on residential design. Working at Woodmill provided me with valuable experience in overseeing architectural projects from inception to completion.One of my key responsibilities at Woodmill was designing and executing elevation drawings for modular buildings. I was actively involved in the entire design process, from conceptualization to the final implementation, ensuring that the designs met the clients' requirements and aligned with the overall vision of the projects.To streamline the build process, I updated drawings for the works department, ensuring that construction proceeded smoothly and efficiently. I also took responsibility for modifying and maintaining drawings as needed to meet project requirements and specifications, demonstrating meticulous attention to detail and adherence to design standards.Utilizing software such as ArchiCAD, Adobe Photoshop, and InDesign, I produced high-quality designs and presentations that effectively communicated design intent to clients, contractors, and other stakeholders. I actively participated in internal and external project meetings, providing valuable feedback on design solutions when required and collaborating with cross-functional teams to achieve project goals.In addition to my technical skills, I developed excellent communication abilities that allowed me to actively listen to client concerns, empathize with their needs, and provide appropriate design solutions. I demonstrated strong customer service skills by owning customer issues and resolving them within established service level agreements, ensuring a high level of client satisfaction.

Bengaluru, Karnataka, India

At ADP Real Pro Structures, I had the opportunity to work as an Interior Designer, contributing to the successful execution of various architectural projects. During my time at ADP Real Pro Structures, I gained valuable experience in design concept planning, client presentations, and project management.One of my key responsibilities was to actively participate in client meetings, where I would present design concepts and collaborate with stakeholders to ensure their satisfaction. This involved effectively communicating design ideas, incorporating client feedback, and making necessary adjustments to the building design to meet their specific requirements.Working in a fast-paced environment, I developed strong time management skills and the ability to work under pressure to meet tight deadlines. I also demonstrated initiative by working independently on assigned tasks while actively contributing to a cohesive team environment.Throughout my tenure at ADP Real Pro Structures, I maintained proficiency in various software applications, including AutoCAD, Revit, and the Adobe Suite. These tools enabled me to create detailed design drawings, produce high-quality visual presentations, and effectively communicate design intent to both clients and colleagues.By combining my technical skills with my passion for design, I was able to contribute to the successful completion of interior design projects, creating spaces that were aesthetically pleasing, functional, and aligned with the clients' vision.I thoroughly enjoyed my experience at ADP Real Pro Structures, and I am grateful for the opportunities it provided me to further develop my design and project management abilities. I am excited to bring this expertise to new challenges and projects, and I look forward to connecting with professionals in the industry who share a similar passion for innovative design and sustainable architecture.

Master'S Degree, Architectural Design

Bachelor'S Degree, B.E Civil