Lee Smith Email & Phone Number

Woodhill House Aberdeen

Aberdeen

Aberdeen, United Kingdom

Working with the Group IT&S function of the ASCO group of companies, responsible for the delivery of the following projects:• Implementation of a new Common Operating Environment for the desktop and laptop infrastructure across the ASCO Group estate• Review of existing Symantec Backup Exec environment and carry out appropriate remediation of backup servers include the rollout of a standard backup policy across all backup servers. Also included was the rollout of a new Backup Exec client across 250 servers globally across the ASCO group server environment.

Aberdeen

Working within the IT department for Talisman Sinopec Energy UK, responsible for the delivery of a number of infrastructure projects which included:• Offshore desktop hardware refresh project: the renewal of over 700 desktop PC’s spread across 12 offshore platforms to maintain a stable and reliable PC asset base.• Implementation of a new Microsoft Lync conferencing facility to replace legacy Cisco WebEx conferencing features for approximately 1200 users.• Successful IT infrastructure setup on semi-submersible rig in North Sea for new drilling campaign.• Post JV migration activities: delivering various solutions to allow access to legacy systems hosted from TEI offices based in Calgary

Aberdeen, United Kingdom

Working as part of an internal Wood Group team that provides IT support to the Wood Group business units around the world. This global function has been created by Wood Group to provide a centralised IT service. Working within the Wood Group Unity department, I am currently responsible for the delivery of small, medium and large IT infrastructure projects to various Wood Group divisions and companies across Europe, Middle East and Africa. Projects that I have successfully delivered to date have included:• A number of business office moves within the same building, to other offices or geographical locations.• Implementation of new BACS system across multiple Wood Group companies.• Provision of cost estimates for budgetary input for prospective business bids in several countries in EMEA.• Rollout of major upgrades to a number of applications globally.

Aberdeen, United Kingdom

Working as part of a project team to install, configure and deploy Kongsberg Sitecom, Discovery Web and associated software components globally enhancing BP’s ability to capture reliable real time drilling data.

Aberdeen, United Kingdom

Following the appointment of new Global Team Leader, resumed role of Deputy Team Leader with accountability for day to day operations within the Global DC&W Operate Team, providing application support to the Global Wells community for BP. Responsibilities included:• Escalation point for queries and technical guidance from engineers• Incident and problem management activities include Major Incident Management• Resource management of team located in Aberdeen, Houston and Bangalore• Carrying out regular 1-1 meetings with both team members and client representatives• Preparation of weekly, monthly and quarterly reporting requirements, presenting to key stakeholders in BP.• Defining Handover to Support activities to ensure successful transition activities for new/upgraded applications from Projects to the Operate environment

Aberdeen, United Kingdom

Responsibility for overall control of operations within the Global DC&W Operate Team which provided support to the Global Drilling, Completion and Wells community for BP. Responsibilities included:• Project Management, Team operation and management, Financial and budget control, Incident and Problem Management activities, Resource Management and career development, Objective setting for engineers, Major Incident management, Updating Training plan and coordinating training.• Interfacing with client through regular meeting.• Quarterly and monthly reporting and presentations to client• Maintaining team plans.• Handling Handover to support activities.

Aberdeen, United Kingdom

Accountability for the day to day operations within the Global DC&W Operate Team, providing application support to the Global Wells community for BP. Responsibilities included:• Escalation point for queries and technical guidance from engineers• Incident and problem management activities include Major Incident Management• Resource management• Carrying out regular 1-1 meetings with both team members and client representatives• Preparation of weekly, monthly and quarterly reporting requirements, presenting to key stakeholders in BP.• Defining Handover to Support activities to ensure successful transition activities for new/upgraded applications from Projects to the Operate environment• Responsibility for overseeing day to day operations within the Global DC&W Operate Team which provides support to the Global Drilling, Completion and Wells community for BP.

Aberdeen, United Kingdom

Responsibilities within this role at SAIC were identical to those listed above under Wipro Technologies. Transferred across to Wipro Technologies in June 2011 following the acquisition of SAIC’s Oil and Gas CBS by Wipro.

Aberdeen, United Kingdom

• Providing Drilling and Completions applications support for BP. Supporting global Citrix application farm servers which provided Drilling and Completions applications. Sites include Norway, North Sea, Egypt, Algeria, Alaska, Libya, Pakistan, Indonesia, Canada, Angola, North America and Gulf of Mexico, Vietnam and Colombia.• Providing 1st, 2nd and 3rd line support to approximately 4000 user globally in BP.• Deputy team leader role, mentoring staff and acting as escalation point for team members. Ensuring high service delivery targets are achieved and provided an interface directly with management team.• Triage support engineer, providing technical IT and contextual drilling support for EDM applications, including Stresscheck, Wellplan, Casing Seat, Openwells, Compass, Wellcat.

Technical lead analyst on implementation of integrated mobile solution using mobile laptops Responsible for managing desktop based problems affecting service to customers.Implemented rollout of Windows XP SP2 and new broadband services

Responsibility for six deployment engineers during weekend rollouts of approximately 1500 Windows XP Professional desktops and laptops Provided technical support for both deployment engineers and customers on site.

In association with strategic partners, defined a new Scottish Water Windows XP Professional base build for 3500 desktops and laptops prior to rollout.Scoped and implemented processes for surveying PC, staging of hardware, deployment readiness, deployment and post deployment checks.

Defined and implemented as part of a project team, a customised version of the Touchpaper Vega Helpdesk systemReviewed and rationalised three legacy helpdesk systems into one.Defined call handling processes and procedures along with call categories and SLA’s

Evaluated existing desktop hardware and operating systems, anti-virus, email platforms and asset management processes across three former water authorities.Established project team to look at various technical options to provide one integrated solution on desktop OS, anti-virus, email and IT Asset management for Scottish Water.Scoped final recommendations and budget requirements for presentation to directorate level.

Provided second line desktop and server support to 1400 users across North Scotland using Windows NT/95, Novell Netware 4.11/5.1 servers and Lotus Notes.Co-ordinated the work duties of local team members to ensure SLA targets met.Responsible for delivering a Desktop replacement project, printer rationalisation project and Asset Management and software licence reconciliation project.

Provided first and second line desktop and server support for over 300 PC’s spread across 10 sites.Responsible for procurement, configuration and installation of IT hardware and software.

Bsc, Computer Science

Itil Foundation V3