Small business operations role covering human resources, finance, marketing, and information security. Katalyst Interactive is a web development agency specialising in purpose-built business software.Responsibilities• Business operations• Process and policy development• Information security and compliance• Digital marketing and business development • HR and recruitment• Finance, payroll, and reporting

Small business management role. Nieuvision is a financial services company. Reporting to the business owner, I managed staff operations and strategy execution across the sales team, marketing, mortgages, property management, and accounting.Responsibilities• Managed team of 10 staff• Business operations• Digital marketing (b2c)• Sales event management• Process development• Recruitment and HR matters

I led a development team specialising in purpose-built technology prototypes focused on customer experience. Projects included prototyping interactive experiences with emerging technologies and developing software for wearables and mobile. Responsibilities• Managing a software development team• Requirements gathering, business analysis• Consultation and scoping with business stakeholders• Project Management and timeline estimations• Developing staff through planning, coaching, and mentoring• Developing business cases, gaining funding approval• Leading key projects and driving accountability with teams and vendors• IT hardware/software portfolio management• Privacy Act compliance, and information security, audits

I recruited and managed a team of full-stack developers who developed applications for sales and operations at Optus. Projects included the development and prototyping of purpose-built applications, workflows, and automation. My team also delivered strategic infrastructure projects in partnership with corporate IT and external software vendors. Responsibilities• Managing a development team (permanent staff and contract developers)• Requirements gathering, business analysis.• Consultation and scoping with business stakeholders.• Project Management and timeline estimations.• Managing external vendor relationships.• Developing business cases, gaining funding approval, and recruitment of resourcing.• Design of IT infrastructure solutions in collaboration with architects.• Leading key projects and driving accountability with teams and vendors.• IT hardware / software portfolio management• Driving innovation projects with the business.• Privacy act compliance and information security.• UX / UI design

Full-stack software developer. I designed and developed bespoke software business solutions including the NBN ordering system used by Optus Sales for many years.Responsibilities Include:• Fullstack development of bespoke websites in HTML, JavaScript, PHP, MySQL (LAMP stack)• UX / UI design of web applications.• Requirements gathering, business analysis.• Consultation and scoping with business stakeholders.• Project Management and timeline estimations.• Building and maintaining Linux servers.• Version control and release management.• Software documentation.• Relational database development (MySQL)• Handling IT support cases.• Mentoring other developers and developing training modules.• Maintaining databases for performance and data integrity.• Software Testing and deployment plans.• Presenting in meetings.• Developing and maintaining in-house JavaScript and PHP frameworks, layouts, CSS.

Full-stack software developer role.Responsibilities:• Consultation and scoping with business stakeholders.• Producing solution design documentation.• Database design and development in MySQL.• Maintaining databases for performance and data integrity.• Developing bespoke websites with HTML, JavaScript, PHP (LAMP stack)• UX and UI design of cross-browser websites.• Developing and maintaining in-house JavaScript and PHP frameworks, layouts, CSS• Software testing and release management• Linux server administration• Handling IT support cases.• Presenting in meetings

Team leader of 17 technical support staff in Optus internet customer support centre.Responsibilities Included:• Developing staff through coaching and mentoring.• Providing constructive feedback and coaching to team members.• Resolving escalated calls with a ‘win/win’ outcome.• Staying abreast of product development and changes.• Maintaining a high level of product and system understanding.• Providing feedback to streamline inter-department procedure.• Organising and presenting team meetings.

Responsibilities Included:• Customer Service of billing product enquiries with OptusNET product• Technical support of Dial-Up and Broadband DSL internet.• Call Quality Assurance - listening and coaching other team members.• Meeting KPIs (calls per hour etc)• Ensuring adherence to roster times (24/7 call centre)• Staying abreast of product development and changes.• Maintaining a high level of product and system understanding.