Andem Bassey Email & Phone Number

Blackpool, Gb

Newcastle Upon Tyne, England, United Kingdom

I advised and resolve e-commerce merchants online card payment issues promptly and efficienciently. Hence improving customer satisfaction, fraud prevention and retention. See link to one of my trustpilot review below: https://trstp.lt/3CNCK61l6

Newcastle, England, United Kingdom

Helped to ensure that car door trim parts are produced in accordance with SOS standard by conducting ISOS on every parts produce before assembling and packaging for delivery to customers.

Enugu, Nigeria

Ensured all children under the age of 5 years (0-59months) were vaccinated with a supplementary dose of OPV in other to interrupt polio virus.Validated LGA micro-plans and Daily implementation Plans (DIPs)Track Status of Preparedness of LGA of assignment with respect to OBR implementation and send feedback to the office for intra-campaign dashboard (use standard ODK for supervisors)Monitored and Supervise at least 2 Vaccination teams per day in 2 HTRAs and submit ODK.Ensured non compliances were promptly resolved and missed children were revisited.Participated in and ensured evening review meetings were held at LGAs & ward levels with problem-solving approach.

1 Alfred Rewane Road, Falomo, Ikoyi, Lagos.

 Train new direct sales and Telesales agent on products and services as part of on-boarding process. Promptly respond to customers inquiries via phone calls, chats and E-mails. Call potential or existing customers to educate them about VDT products and services using scripts. Ask questions to understand customers internet needs and requirements and proffer the best solutions. Source new sales opportunities in existing companies through outbound lead follow-up and emails. Team up with In-House partners (Channel Partners, Customer Service, In-store Outlet) to build pipeline and close deals.

Vgc, Lagos, Nigeria

 Make outbound calls to customers for NPS and CLF surveys and feedback. Develop and maintain relationship with customers through customer relationship/retention activities. Follow up on customers to ensure that issues are resolved and ascertain product satisfaction and happiness. Engage customers on different campaigns platform for brand promotion, satisfaction level, education and assistant through CLM and AVAYA.

 Answering phone calls & responding to customers' requests. Effective use of Avaya, Agility,CRM, MINSAT, CSP-6 to resolve customers queries at one-call-resolution. Verify and correctly Identify customers queries, Troubleshoot and resolve customers queries at a one-call-resolution. Educate customers about new products and services. Identifying, researching & resolving customers' queries Providing customers' with information on products & services  Organize and facilitate PepTalk to update job knowledge on products and

421/123, Abeokuta Express Way, Oke Odo, Lagos.

Prepare workshop venue and install training equipment.Attend to and register workshop participants.Distribute training materials and organize break time refreshment.

Trace and trouble shoot auto electrical faults, maintenance and repair of auto AC

Higher National Diploma, Telecommunications Technology/Technician, Lower Credit

Activities and Societies: Editorial Board Chairman Ensure smooth running of departmental board for up-to-date information and departmental.

Higher National Diploma, (Hnd) Telecoms/Electronics Engr Tech., Telecommunications/Electronics Engineering Tech.

Activities and Societies: Readers Creativity Empowerment Initiative Club President General: created a literary club: Readers' Organization.

National Diploma, Electrical And Electronics Engineering Technology

Activities and Societies: Chairman Electrical/Electronics Editorial Board Committee (Chairman) Managed and supervised the department.