Anderky Santos Email & Phone Number

Lawrence, Massachusetts, United States

-Provide Intensive Care Coordination services and high quality Wraparound Care Planning, to youth with serious emotional disturbance (SED) and their families, with a strong emphasis on Spanish language proficiency. Wraparound care planning assists families and children access, coordinate and monitor mental health, educational, social supports and other services.-Conduct Child/Adolescent Needs Strength (CANS) assessments and other risk assessments.-Coordinate collaboration and communication among team members, family’s natural supports, and external service providers.-Facilitate the formation and functioning of a monthly Care Plan Team (CPT) and collaborate with CPT members (youth, family, natural supports, providers, etc.) to ensure the implementation of the Individualized Care Plan (ICP) by delegating tasks among CPT.-Develop with families a family vision and mission, and help the family identify strengths of the youth and family.-Collaborate closely with Family Partners who share mutual families.

Lawrence, Massachusetts, United States

Lead First-Time Homebuyer Education Program for clients, utilizing a variety of interactive techniques.Offered individual housing counseling to clients in preparation to become First-Time Homebuyers; creating action plan, reviewing credit report, etc.Collecting and maintaining specific information from clients in accordance with all laws and governing organizations (i.e., HUD, Intermediary, etc.) and utilizing only the agency approved client management systems.Developed a written “Action Plan” identifying goals and barriers, participant readiness in the process and, creating a reasonable completion timetable.Fostering partnerships with professionals in all aspects of the home buying process such as realtors, bankers, lawyers, home inspectors, and insurance agents.

Lawrence, Massachusetts, United States

• Secretary and administrative work assisting the Community Development Director to discharge the duties and ensure the efficient operation of the planning office and its departments.• Ensures the accuracy of department files and materials; maintains highly confidential department files for the Director.• Supports Homeowner Program Officer with the First Time Homebuyer Program; o Processed discharges and subordination request; making sure all requirements were met and then processed. o Learning about income verification evaluation and underwriting, guided by HUD’s (Department of Housing and Urban Development) rules and regulations in order to approve or deny clients for the program.

Lawrence, Massachusetts, United States

● Trained and supervised supervisors and their subrogates into positions in the field. ● Monitored daily progress of online and personal training of supervisors and their subordinate. ● Delegated operation duties alongside supervisors to clerks through the office.● Created, organized, and shared files (Microsoft Word, Excel, and other systems) for the department’s use. ● Minute taker for phone conferences.● Implemented a training schedule for about 300 trainees.

Lawrence, Massachusetts, United States

● Managed and collected private information for over 780 facilities throughout all of Essex county. ● Responsible for training clerks in office systems, ethical, conduct and daily office operations.● Supervised clerk’s daily operation hours to report to Manager within Group Quarters.● Co-led a team with supervisor to delegate office operations duties to other clerks.● Created, organized, and shared files (Microsoft Word, Excel, and other systems.) for departments and office use. ● Assisted administrating department in conducting phone interviews for over 2,000 individuals.

Lawrence, Ma

● Case manager for over 100 businesses in the city of South Lawrence after the Columbia Gas incident on September 13th, 2018. ● Completed documentations and reports on a daily, weekly, and quarterly basis to ensure business return to the status they held before the incident or better. ● Offered referral support within community organizations for the businesses (MassHire, MCCI, accounting team and marketing team within E For All and Lawrence CommunityWorks).● Kept daily records of every action made when approaching the businesses on Salesforce (call, visit, taken documentation, scan, email and referral).● Lead and assisted in organization’s workshops for marketing and accounting.● Participated in networking and social events within and outside of the organization.● Provided translation and interpreting (English - Spanish) on demand by entrepreneurs, business owners, community members, etc.

Somerville, Ma

● Orchestrate the social media presence, engagement, and effectiveness of brand on Instagram and Facebook.● Created photographic content for the studio.● Posted and managed updates and responses for all online content for the brand’s social media. ● Coordinated art and graphics creation for effective selling of merchandise.● Analyzed data and generate weekly/monthly reports to actively measure the effectiveness of social media outreach.

North Reading, Ma

● Organize the day’s activities to provide for infants and toddlers a space to develop curiosity, initiative, problem-solving skills, and creativity. ● Employed a variety of materials children could explore and manipulate in learning activities and imaginative play. ● Offered detailed daily reports (with pictures) to parents that demonstrated each child’s (7-9 children) activities, behaviors or concerning issues.● Collected observations of children’s developmental skills to complete developmental checklists monthly (7-9 children per classroom). ● Created and maintained a climate of trust for the children in my care and their families by being attentive to the children’s needs and maintaining an open dialogue with parents.

Associate'S Degree, Psychology

Bachelor'S Degree, Psychology