Anders Bertram Mikkelsen Email & Phone Number

Responsible for training and development of leaders and employees in sales- and service functions at the Danish importer of the Volkswagen AG brands.As responsible for Learning and Development for sales- and service functions at Semler Academy with Audi, Volkswagen, Seat, Cupra and Skoda, I develop and implement structured training.Using a variety of live online training, e-learning, face to face training etc. we create impactful and effective education and training.Experience with datadriven training to reach the objectives of the training and the goals of the brands, employees and leaders we train.If it makes sense, we make it happen!

Denmark

Responsible for development and implementation of BtC strategy in RetailEmployment terminated due to COVID-19

Jutland, Denmark

P&L responsible for the Jutland region10 stores and +100 employees

Denmark

Responsible for development of Work Instructions, Knowledge and Content Management, Retail development, Campaign Implementation, Channel Learning and Development, Channel Communication Responsible for change- og development initiatives across all channels Responsible for onboarding and training of frontline personnel Achieved documented results in relation to development of competencies in both Retail and Customer Service, through development of new Onboarding Academy in combination with E-learning Achieved documented results in change of behavior in both Retail and Customer Service leading to increased performance in sales, customer satisfaction and critical error accuracy

Northern Region, Denmark

Responsible for the operation of 15 Retail Stores and 100+ employeesMember of Retail Management group, coordinating and planning tactical campaignsAchieved to develop the district to be the best in Denmark, measured on employee satisfaction score, sale per store, and customer satisfaction In 2015 I was nominated for the ”Nordjyske Ledelsespris” (North Jutland Management Award)

Denmark

Leadership and ManagementRecruitmentTeambuilding and Efficient TeamsCommunicationPerformance ManagementSales Management, BtB & BtCRetail DevelopmentRetail Management

Fausing, Denmark

Responsible for Sales, Purchases, Marketing and Operations

Randers Area, Denmark

Business Owner of 3 Telco Stores covering both B2B and B2C market

Randers Area, Denmark

Copenhagen Area, Denmark

Project Management

Strategy Execution Programme

INSEAD’s Strategy Execution Programme provides the insights and tools to bridge that difficult gap between the rational development.

Diploma In Retail Management, Retail Management, 12

Retail Management and development Leadership, Management and Optimization

Diploma Of Business Education And Training

Diploma, Business Organization, Merkonom

Diploma, Leadership Development, Merkonom

Diploma, Market Analysis & Strategy, Merkonom

Higher Commercial Examination, Højere Handels Eksamen