Anders Gustafsson

Anders Gustafsson Email and Phone Number

Research Professor @ BI Norwegian Business School
Karlstad, SE
Anders Gustafsson's Location
Karlstad, Värmland County, Sweden, Sweden
Anders Gustafsson's Contact Details

Anders Gustafsson personal email

About Anders Gustafsson

Anders Gustafsson is a professor of marketing at the Norwegian Business School. Dr. Gustafsson is conducting research on customer satisfaction and loyalty, management of customer relationships, and consumer behavior. His research focus now is staging and understanding customer experiences (eg. acts of firms, impact of customer emotions, goals, and various senses, and ways to capture the latter using objective measures) He is the current editor in chief (EIC) for Journal of Business Research and an area editor of Journal of Service Research. He is also the upcoming president for AMA’s academic council and will be responsible some of AMA’s major academic events in 2019/2020. Recently he received he received the Christopher Lovelock Career Contributions to the Services Discipline Award.

Anders Gustafsson's Current Company Details
BI Norwegian Business School

Bi Norwegian Business School

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Research Professor
Karlstad, SE
Website:
ama.org
Employees:
1536
Anders Gustafsson Work Experience Details
  • Bi Norwegian Business School
    Research Professor
    Bi Norwegian Business School
    Karlstad, Se
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  • American Marketing Association
    Board Member
    American Marketing Association Jul 2022 - Present
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  • American Marketing Association
    Past President
    American Marketing Association Jul 2017 - Nov 2022
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  • American Marketing Association
    Steering Committee Member Academic Council
    American Marketing Association Aug 2016 - Nov 2022
    Steering committee member of the AMA Academic Council
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  • The Sheth Foundation
    Board Member
    The Sheth Foundation Nov 2020 - Present
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  • Bi Norwegian Business School
    Research Professor
    Bi Norwegian Business School Sep 2018 - Present
    Oslo, Norway
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  • Norwegian School Of Management
    Professor Of Marketing
    Norwegian School Of Management 2011 - Nov 2022
    Oslo
    Part time position at BI to develop research at the University
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  • Journal Of Business Research
    Editor In Chief
    Journal Of Business Research Jan 2016 - Present
    Joint editor in chief together with Naveen Donthu (Georgia State University)
  • Karlstad University
    Professor In Business Administration
    Karlstad University 2004 - Nov 2022
    I work quite a lot with regional companies within different clusters. This help me to gain fantastic access to wonderful data and to make changes and watch the outcome of these changes. Most of my work is related to retail, manufacturing companies or telecom companies.Representative for Sweden in EMAC Executive Committee 2010-2012
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  • Karlstad University
    Associate Professor
    Karlstad University 1999 - 2004
    I did most my publishing on customer satisfaction and loyalty but my phd students had their focus on service innovation(new service development which made me shift towards this area as well.
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  • Arizona State University
    Visiting Professor
    Arizona State University Dec 2006 - Apr 2007
    I had the good fortune to spend time at ASU. It has resulted in several publications/projects that involve researchers at ASU.
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  • University Of Michigan, Ross School Of Business
    Visiting Professor
    University Of Michigan, Ross School Of Business Jul 2005 - Aug 2005
    I have spend in all five summers in Michigan (July to August 2005, August 2004, July 2003, June to August 2002, and August to September 2000). I have primarly worked with Michael D. Johnson (now dean at Cornell University's School of Hotel Administration). This has resulted in several books and journal publications.
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  • Linköping University
    Assistant Professor
    Linköping University 1996 - 1999
    I still had a focus on conjoint analysis but my interested shifted towards measuring and understanding customer satisfaction and loyalty.
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  • Metso Paper
    Designer
    Metso Paper 1985 - 1988
    Designing parts for paper machines after a while specialization on suction rolls. The company was then called KMW and later Valmet.
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Anders Gustafsson Skills

Research Qualitative Research Statistics Higher Education Business Innovation Data Analysis Business Strategy Lecturing Quantitative Research Services Marketing Management New Service Development Analysis Service Management Market Research Entrepreneurship Strategy Marketing Strategy Management Consulting University Teaching Consumer Behaviour Economics Product Development Spss Market Analysis Marketing Research Organizational Development Marketing Innovation Management Project Management Theory Research Design Leadership Development Customer Satisfaction And Loyalty Service Marketing Change Management Teaching Leadership Sustainability Business Intelligence E Learning Open Innovation

Anders Gustafsson Education Details

Frequently Asked Questions about Anders Gustafsson

What company does Anders Gustafsson work for?

Anders Gustafsson works for Bi Norwegian Business School

What is Anders Gustafsson's role at the current company?

Anders Gustafsson's current role is Research Professor.

What is Anders Gustafsson's email address?

Anders Gustafsson's email address is ab****@****ail.com

What schools did Anders Gustafsson attend?

Anders Gustafsson attended Linköping University, Tekniska Högskolan Vid Linköpings Universitet, Linköping University.

What skills is Anders Gustafsson known for?

Anders Gustafsson has skills like Research, Qualitative Research, Statistics, Higher Education, Business Innovation, Data Analysis, Business Strategy, Lecturing, Quantitative Research, Services Marketing, Management, New Service Development.

Who are Anders Gustafsson's colleagues?

Anders Gustafsson's colleagues are Tiffany Kim, Robert Selba, Alex Vonti, Amy Gerhart Favreau, Christine Ho, Rania Khaled, Anna Meixell.

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