Anders Gustafsson
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Anders Gustafsson Email & Phone Number

Research Professor at BI Norwegian Business School
Location: Karlstad, Värmland County, Sweden 14 work roles 3 schools
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Current company
BI Norwegian Business School
Role
Research Professor
Location
Karlstad, Värmland County, Sweden
Company size
1536 employees

Who is Anders Gustafsson? Overview

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Anders Gustafsson is listed as Research Professor at BI Norwegian Business School, a company with 1536 employees, based in Karlstad, Värmland County, Sweden. AeroLeads shows a matched LinkedIn profile for Anders Gustafsson.

Anders Gustafsson previously worked as Board Member at American Marketing Association and Past President at American Marketing Association. Anders Gustafsson holds Phd, Quality Management from Linköping University.

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Profile bio

About Anders Gustafsson

Anders Gustafsson is a professor of marketing at the Norwegian Business School. Dr. Gustafsson is conducting research on customer satisfaction and loyalty, management of customer relationships, and consumer behavior. His research focus now is staging and understanding customer experiences (eg. acts of firms, impact of customer emotions, goals, and various senses, and ways to capture the latter using objective measures) He is the current editor in chief (EIC) for Journal of Business Research and an area editor of Journal of Service Research. He is also the upcoming president for AMA’s academic council and will be responsible some of AMA’s major academic events in 2019/2020. Recently he received he received the Christopher Lovelock Career Contributions to the Services Discipline Award.

Listed skills include Research, Qualitative Research, Statistics, Higher Education, and 38 others.

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BI Norwegian Business School
Bi Norwegian Business School
Research Professor
Karlstad, SE
Website
ama.org
Employees
1536
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14 roles · 41 years

Anders Gustafsson work experience

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Editor In Chief

Current
Journal Of Business Research

Joint editor in chief together with Naveen Donthu (Georgia State University)

Jan 2016 - Present

Professor In Business Administration

Karlstad University

I work quite a lot with regional companies within different clusters. This help me to gain fantastic access to wonderful data and to make changes and watch the outcome of these changes. Most of my work is related to retail, manufacturing companies or telecom companies.Representative for Sweden in EMAC Executive Committee 2010-2012

2004 - Nov 2022

Associate Professor

Karlstad University

I did most my publishing on customer satisfaction and loyalty but my phd students had their focus on service innovation(new service development which made me shift towards this area as well.

1999 - 2004 ~5 yrs

Visiting Professor

Arizona State University

I had the good fortune to spend time at ASU. It has resulted in several publications/projects that involve researchers at ASU.

Dec 2006 - Apr 2007

Visiting Professor

University Of Michigan, Ross School Of Business

I have spend in all five summers in Michigan (July to August 2005, August 2004, July 2003, June to August 2002, and August to September 2000). I have primarly worked with Michael D. Johnson (now dean at Cornell University's School of Hotel Administration). This has resulted in several books and journal publications.

Jul 2005 - Aug 2005

Assistant Professor

Linköping University

I still had a focus on conjoint analysis but my interested shifted towards measuring and understanding customer satisfaction and loyalty.

1996 - 1999 ~3 yrs

Designer

Metso Paper

Designing parts for paper machines after a while specialization on suction rolls. The company was then called KMW and later Valmet.

1985 - 1988 ~3 yrs
Team & coworkers

Colleagues at BI Norwegian Business School

Other employees you can reach at ama.org. View company contacts for 1536 employees →

XQ Xushnidbek Qosimov Xushnidbek Qosimov Colleague at Bi Norwegian Business SchoolMingbulak, Uzbekistan, Uzbekistan View → UA Uni Ama . Uni Ama . Colleague at Bi Norwegian Business SchoolCedar Falls, Iowa, United States, United States View → SG Sara Guzman Sara Guzman Colleague at Bi Norwegian Business SchoolNew York City Metropolitan Area, United States View → SH Shahadat Hossain Shahadat Hossain Colleague at Bi Norwegian Business SchoolMymensingh Division, Bangladesh, Bangladesh View → TA Tanveer Alam Tanveer Alam Colleague at Bi Norwegian Business SchoolPatna, Bihar, India, India View → AA Andrea Archut Andrea Archut Colleague at Bi Norwegian Business SchoolGreater Chicago Area, United States View → RP Regan Pugh Regan Pugh Colleague at Bi Norwegian Business SchoolKnoxville, Tennessee, United States, United States View → BD Brandi Davis Brandi Davis Colleague at Bi Norwegian Business SchoolLos Angeles, California, United States, United States View → RS Robert Selba Robert Selba Colleague at Bi Norwegian Business SchoolCastro Valley, California, United States, United States View → AL Alberto Lee Alberto Lee Colleague at Bi Norwegian Business SchoolPanama, Panama View →
3 education records

Anders Gustafsson education

Phd, Quality Management

Linköping University

I had a focus on conjoint analysis and QFD then. Essentialy that means New Product Development and understanding customer preferences was.

FAQ

Frequently asked questions about Anders Gustafsson

Quick answers generated from the profile data available on this page.

What company does Anders Gustafsson work for?

Anders Gustafsson works for BI Norwegian Business School.

What is Anders Gustafsson's role at BI Norwegian Business School?

Anders Gustafsson is listed as Research Professor at BI Norwegian Business School.

Where is Anders Gustafsson based?

Anders Gustafsson is based in Karlstad, Värmland County, Sweden while working with BI Norwegian Business School.

What companies has Anders Gustafsson worked for?

Anders Gustafsson has worked for Bi Norwegian Business School, American Marketing Association, The Sheth Foundation, Norwegian School Of Management, and Journal Of Business Research.

Who are Anders Gustafsson's colleagues at BI Norwegian Business School?

Anders Gustafsson's colleagues at BI Norwegian Business School include Xushnidbek Qosimov, Uni Ama ., Sara Guzman, Shahadat Hossain, and Tanveer Alam.

How can I contact Anders Gustafsson?

You can use AeroLeads to view verified contact signals for Anders Gustafsson at BI Norwegian Business School, including work email, phone, and LinkedIn data when available.

What schools did Anders Gustafsson attend?

Anders Gustafsson holds Phd, Quality Management from Linköping University.

What skills is Anders Gustafsson known for?

Anders Gustafsson is listed with skills including Research, Qualitative Research, Statistics, Higher Education, Business Innovation, Data Analysis, Business Strategy, and Lecturing.

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