Anders Thorstensson Email & Phone Number

Stockholm, SE

Stockholm Metropolitan Area

Stockholm, Sweden

Service Manager and SPOC for SAP Merlin's Pan-Nordic/Europan customers. General Key Account Management covering transactional sales.

Stockholm, Sweden

Service Management, Contract Management and Transactional Sales for Colt's larger customers mainly based in Sweden & Finland but also customers from other countries with an important presence in Sweden.

Paris Area, France

Responsible, for France as a market, for the performance of a Colt partner to who Colt had outsourced the 2nd line technical support for customers using Managed Services from Colt. Responsible to oversee the implementation of the different ITIL processes. Acting as the single point of contact for all issues concerning the operational working relationship.

Paris Area, France

Service Manager for Global accounts in the finance sector, mainly customers based in France but also in the UK and in the Netherlands.

Barcelona Area, Spain

Manager of the Colt Service Desk covering the UK, Ireland and Scandinavia. Main KPI's were call handling, incident management and complaint management.

Barcelona Area, Spain

Responsible for the Colt Service Desk covering Sweden, Denmark and Ireland. Main responsibilities were ensuring that all the different KPI's were met and to manage escalations.

Barcelona Area, Spain

Barcelona Area, Spain

Responsible for a team of approximately 20 Telesales agents who were selling Telecom products to swedish end users. KPI's were measured on sales numbers, quality control and cancellations of orders.

Falkenberg, Sweden

Responsible for the telesales' performance within the restaurant and off license division. My responsibilities also included our Helpdesk function that handles all calls regarding problems with draft beer and beer drive.

Cork, Ireland

Responsible for the Scandinavian Department which meant handling all hiring of staff, disciplinary actions and appraisals. I was responsible for all sales results for Scandinavia, both inbound Customer Services and outbound telesales team. Besides Scandinavia I was also responsible for the outbound telesales teams of the Finnish and the Russian Departments.