Anders Wallin Email & Phone Number

Malmö, SE

Stockholm, Stockholm County, Sweden

Sverige

Malmö, Skane County, Sweden

Malmo, Sweden

Malmo, Sweden

Head of Industry Consumer Services (ICS) in Sweden. In ICS TSM we service the customers from sectors: Telecom, Manufacturing, Forest, Retail, Logistics, Energy and Media. My direct-reports are director's, each heading up the industry teams where the executives and managers from each customer team report. Measured on country P&L, customer satisfaction, new.

Sweden

Delivery Director at Tieto, leading teams that deliver services to our customers in Retail, Logistics, Telecom, Media and Energy in Sweden. Responsible for delivery operations and measured on P&L, customer and employee satisfaction and part of the leadership team.

Sweden

Responsible for HP ES Infrastructure Outsourcing in Norway, Sweden and Denmark - Leading and managing a team of 15 Account Delivery Executives and Account Delivery Managers that is responsible for our outsourcing customers. I’m also people manager for a delivery team based in China (21 persons). In my role I also meet the clients in the region and act as.

An ADE executes successful seamless end to end service, transformation and project delivery to HP Enterprise Services customer to meet contractual requirements including SLAs. An ADE is measured on the ability to deliver services at the lowest possible cost, improve productivity, and support and contribute to growth opportunities in services. He drives.

An Account Delivery Manager owns and manages smaller or parts of larger outsourcing contracts. You are messured on SLA performance, customer satisfaction and cost of delivery and you are also responsible for managing the delivery teams from an operational level to support the contracted services.

Each Service Tower at HP has a responsible person for the service. The Delivery lead provides each account team, for each customer, information about the delivery as well as handles any escalations for that tower. As a DL you have the following responsibilities:-Support and coach team on business topics (technical issues, processes) -Ensure quality of.

An Incident Manager owns and handles all high priority tickets within the support organisation. Incident Management takes ownership of the problem and notifies customers using three different ways: Mail, Text and Web. A high priority ticket could be anything with a major impact on business, such as entire sites being cut off (priority one) or a critical.

Answer questions about routines and applications that are included in a helpdesk analyst’s scope. Participate in day-to-day business and handle the more challenging requests, acting as a coach for the helpdesk. Documenting new applications to be supported and take responsibility for training the helpdesk. Also responsible for establishing a work.

Lund, Sweden

Helpdesk analyst for Ericsson DCP Global Helpdesk in Lund. Calls from UK, Holland, Malaysia and Sweden. Firstline support for DIS, RDP and other E-business applications. Supporting Ericsson users with IT related questions via phone and mail. A helpdesk analyst solves about 90% of all incoming questions directly over the phone, only dispatching requests.