Alejandra Galvez-Anderson Email & Phone Number

Greater Milwaukee Area

Greater Milwaukee Area

Milwaukee, Wisconsin

-Training, Researching and Documenting CS questions and issues-Manage exhibitor communication to include: *FAQs *Exhibitor Insiders *Exhibitor Service Manual-Develop webinars content with Director of EE-Conduct webinars for all AEM trade shows-Translation of exhibitor documents and communication into Spanish.-Support communication efforts with international exhibitors

United States

► Prepares new sales representatives by conducting orientation to sales process; developing individual coaching plans; providing resources and assistance.► Determines training needs by observing sales encounters; studying sales results reports; conferring with sales managers.► Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.► Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.► Accomplishes sales training and organization mission by completing related results as needed.

El Salvador

- Designs sales training materials on company products, business practices, and call center practices.-Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner for our clients.- Serve as liaison between customer support team, management and customer to improve customer service and business productivity.- Analyze customer complaints and provide appropriate corrective actions.- Ensure customer satisfaction by meeting customer needs in courteous and timely manner.- Track, follow-up and resolve customer’s outstanding issues in a timely fashion.- Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytic s and trends.

Marketing, International Business

High School

Education record