Anders Ryberg Email & Phone Number

Managing a team of engineers responsible for platform and product development and operations in the Data Enablement Technologies - Data Sharing area.Driving the decommission of a major data warehouse platform by working with domains to establish replacement data products and migrating all usage there.

• Solution Owner / Platform (Operations) Owner (equivalent to a combination of EM/PO) for IKEAs global Customer Master System, Customer Profile DQ analytics platform, Profile Integration Platform and Profile related API solutions. During the entire life cycle from creation until full decommission, including teams of up to 40 people, 7.5MEUR budget and full end to end responsibility for all operations, development, staffing, WoW, vendor management, service level fulfillment, KPIs and all other aspects of running the services. April 2016 - Current• Part of initiating and contributing to the multi year cloud based digital product transition journey.• Product Owner for a cloud based DQ analysis framework for customer data. Content management, rules management, execution pipelines, facts creation, abstractions, dashboards and real-time query tool.• Solution Owner for the products in the verticals Self-Service and Profile & Loyalty (web and micro-services). Main focus as stakeholder to get this new area set up as services, including monitoring and support routines. 2018 - 2019• Supporting in the management of New Web and iSOM services. January 2016 - April 2017, and as stand-in for Solution Owners when needed after that.

Lund, Sweden

• Managed a project to provide customers with Sony store vouchers in reward for recycling activities via an online journey• Initiated and managed a project enabling warranty to be determined based on the phones activation date, leading to million EUR warranty cost savings• Managing a project delivering an online Recycle service enabling customers to send in old devices for recycling, including securing all required internal management processes and operations.• Business project manager for a project that delivered a consumer returns management solution by integrating CRM, Logistics Mgmt and ERP with online self support and enable consumers to purchase out of warranty and premium services.• Managing a very large business critical project that delivered a new global warranty claims management solution, including service partner contract management. 15 systems integrated, 700 pages of detailed business design, hundreds of millions EUR worth of transaction managed yearly in the solution. • Managed a project delivering a global self service platform where customers can register their phones, get software status updates, access support history and see warranty status.• Managed a project enabling customers to subscribe online to software update notification emails.

Lund, Sweden

• Managing a project that delivered a new barcode print solution for all repair partners globally, including establishment and streamlining of internal processes• Delivering a project enabling consumers to get Chat Support online, including pre-study, vendor selection, SaaS set-up, IT integration, establishment of all processes, hiring and training of agents at external call-centers globally.• Delivering a project that established the full CS infrastructure (repair, logistics, support, claims management etc.) needed to support selling of global products in Japan• Delivering a project creating a new security solution managing authentication Activation/Security Dongles used in the service network.• Delivering a global roll-out of service product for SW-updates to repair centers, call-centers, operators, distributors, development partners and internal users.• Delivering an updated software update tool targeting consumer.• Managing a program with the goal of delivering a global repair and logistics solution, including returns management, enabling board repair in factories.• Managing a project delivering an E2E repair infrastructure, including global introduction of board swap instead of electrical repair. • Participating in and driving activities to structure our organization and service products, with the ambition to establish a team and cross functional alignment for the repair & logistics area• Leading a team of up to 12 Project/Solution managers responsible for all Customer Services system solutions and projects, in turn utilizing a broad network of external and internal suppliers.• Key resource participating in,managing and successfully delivering a project for a sophisticated global warranty claims mgmt solution.• Leading the CS part in implementing new companies for MX, BR, JP, CN, IN.• Delivering a critical cross-functional solution project to support market, customer and product specific warranty, including system, process and role establishment.

Lund, Sweden

• Managing a number of system solutions and related projects in a global and cross organizational environment.• Data Warehouse manager, responsible for the solution, vendor resources, and development and support of the solution, ETL processes, reports etc.• Y2K Controller, Securing year 2000 compliance of all Customer Services system solutions.

Lund, Sweden

• Project and Solution management of global repair quality feedback solution including vendor mgmt, project mgmt and product quality report development at Ericsson Mobile Communications

Sony Mobile Basic Leadership Program

13 days leadership program

Business Information Systems / Systemvetenskap