Andi Tafilaj Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

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North Lakes, Queensland, Australia

Kelvin Grove

• Management of QUT restricted key systems and master database• Maintaining and monitoring all database systems and access requests• Develop, implement and maintain recordkeeping systems in accordance with legislative requirements• Intelligence gathering and risk analysis to develop security strategies, plans and associated policies• Scribe for the QUT Crisis Management Team• Provision of security audits and security consultancy services across the University• Manage and coordinate VIP visits to the QUT footprint• Manage QUT locksmith contractors to complete project work• Key stakeholder management for internal and external clients• Providing administrative/logistical support to the Security Manager and team• Producing and distributing the Security Monthly Report• Creating quotes for internal and external clients for Security Officers at events• Processing of invoices, journal transfers, raising orders and reconciliations of contractor and customer accounts

Kelvin Grove

• Perform profile programming and physical creation of access card requests• Perform the programming of new Cardax installations, create and manage digital access groups and schedules for individual swipe cards and cardholders• Data collection and data input for operation and maintenance of the Central Monitoring Station Systems• Daily use and maintenance of programs; Cardax, Entervo, LPR net, CCTV (FLIR and RasPlus), Gallagher, Versadial VS logger and CMS reports• Implement and maintain recordkeeping systems in accordance with legislative requirements• Ensure that responses to alarms, fires, medical emergencies and calls for assistance are appropriate and in accordance with Security Operating Procedures• Bring to the immediate attention of the Security Manager, any matter of priority, emergency or potential risk to life or property• Process incoming telephone enquiries effectively, ensuring a high rate of customer satisfaction• Provide full and accurate reports of all incidents and events that occur on QUT Campus as well as off campus properties• Perform constant and vigilant monitoring of the Gallagher alarm system, CCTV systems, communications and access control equipment• Issue infringement notices to vehicles and persons who have committed illegal acts in accordance with legal requirements and the QUT Act• Provide administrative support to the Transport Systems Department

Brisbane, Australia

• Receiving and delegating maintenance jobs within QUT.• Day to day oversight of work orders, invoices, etc. involved in the management of the University.• Carry out administrative tasks within the Help Desk and provide administrative support to the Facilities Management team.• Process incoming telephone enquiries effectively, ensuring a high rate of customer satisfaction.• Create, close and follow up on maintenance jobs.• Working with various programs to complete tasks such as generating reports and seeking outstanding work orders.

Indooroopilly

• Manage a team of 15 employees to ensure business continuity and client satisfaction• Recruiting, training and supervising security staff• Provide a high-quality service to customers and clients• Develop response plans in readiness for emergency incidents• Deliver safety training for staff and contractors• Ensure that responses to alarms, fires, medical emergencies and calls for assistance are appropriate and in accordance with Security Operating Procedures• Roster and timesheet management• Provide full and accurate reports of all incidents and events• Perform constant and vigilant monitoring of the environment• Implement and adhere to Health Safety and Environment policies, procedures, systems and safe work practices• Implement and adhere to store policy and procedures• Order security-related supplies and equipment as needed• Identify, investigate and resolve security breaches

Gardens Point

• Provide high-quality service to customers and clients• Provide timely verbal and written reports detailing security incidents and investigations, potential risk situations and other unusual occurrences• Provide a highly visible; public relations safe space orientated presence to all University staff, students and visitors• Perform traffic control duties on campus as directed• Conduct lock-up and unlocking of buildings on campus as required• Comply with Health and Safety policies and procedures• Ensure hazards are reported and ensure all work is in line with safe work practices • Issue infringement notices to vehicles illegally parked on campus in accordance with legal requirements and the QUT act• Use of digital radio network

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