Andi Butterworth Email & Phone Number

Batavia, Il, Us

Lisle, Illinois, United States

Lisle, Il

- Salesforce administration which includes creating custom objects, adding new fields, establishing workflows & automation, creating reports and dashboards, maintaining users, training new employees - Commissions administration

Chicago, Il

- Mastered CoStar’s proprietary software and became a go-to person for questions related to the contract process. - Create contracts and addenda for the sales team. - Respond to various requests by the sales team within a one day turnaround. - Report bugs, errors, and send ideas for improvement to our proprietary software development team. Also involved in testing upcoming releases. - Created training videos and documents for the contract process.- Pull old contracts and rate change notices from data archives. - Desk.com administration: adding and deleting users, setting up rules, updating settings.

- Salesforce requests: field updates, workflow rules, permission sets, reports and dashboards, email templates, Visualforce pages, account merging, data cleanup, data loads- Created Salesforce object to track projects by priority. Allowed for transparency on the progress of requests from other departments and built reports and a dashboard for visibility amongst our team and directors.- Utilized Drawloop and EchoSign to provide the sales team with more functionality in creating agreements.- Developed Apex classes to pull account hierarchy into an email template.- Created snapshots to feed to a net dashboard, calculating the units and revenue growth by sales member, team, and division. Also generated dashboards to track sales contests which utilize Visualforce HTML components.- Monitor all rate changes using a custom Salesforce object to submit to billing team monthly.- Monitor our SalesOps inbox and act on various requests by the sales team for rate changes, report requests, account updates, and Salesforce questions.- Teach the rate change process to new members of the sales team.- Run and distribute weekly and monthly reports on annual reviews and rate changes.- Administrated the Secret Shop program – sent out leads, documented responses, and compiled and logged results. Coordinated massive shops quarterly, monthly, and by special request.

- Edited images in Photoshop to meet standards set by the department. - Data entry – processed new ads, reinstatements, and ancillary products.- Assisted with quality assurance when needed.- Converted our knowledge base and training documents into a SharePoint site.- Created Excel sheet to document and track individual performance metrics.- Supported sales department by processing new affiliate orders.

- Assisted dealers and affiliates with all the Cars.com tools via phone and email. - Was able to troubleshoot computer problems when compatibility was an issue.- Used Salesforce to log interactions and process cases from a queue.

- Coordinated the usage and maintenance of the school's audio-visual equipment. - Assisted teachers and students with video, audio, and computer projects.- Organized and instructed the media aids (students who helped out in both the AV room and library). - Designed flyers and banners for events around the school. - Helped with library and media inventory and purchasing.- Developed an Access database to track AV equipment usage by the teachers.