System Analyst
CurrentOptimized document management solutions by delivering end-to-end support, including configuration, customization, and integration of systems to enhance document workflows.Analyzed and optimized customer business processes, focusing on document workflow and operational efficiency, aligning system capabilities with business needs to improve business operations.Engaged in Pre-Sales and Post-Sales that conducted business assessments, presented solutions, and provided technical support during pre-sales and post-sales phases, trained end-users on system functinonality, and maintaining high levels of customer satisfaction.Provided ongoing IT support, maintaining network and peripheral device operations for seamless branch office functions.