Andrew Ormandy Email & Phone Number

Liverpool, England, United Kingdom

Liverpool, United Kingdom

• Manage and coordinate products throughout the testing lifecycle. • Create and manage test plans, budgetary estimates and resource management for assigned projects.• Prioritise work and creatively solve resource, budget and testing issues such as unplanned projects, emergency testing and ad-hoc requests.• Drive, administer and take ownership of reporting mechanisms such as the test schedule, software content reviews, assessment reports to ensure stakeholders are aware… Show more • Manage and coordinate products throughout the testing lifecycle. • Create and manage test plans, budgetary estimates and resource management for assigned projects.• Prioritise work and creatively solve resource, budget and testing issues such as unplanned projects, emergency testing and ad-hoc requests.• Drive, administer and take ownership of reporting mechanisms such as the test schedule, software content reviews, assessment reports to ensure stakeholders are aware of test progress and risk.• Drive cost reduction for both Functional and Localisation testing through identifying opportunities to implement new/existing processes and services.• Responsible for conducting test planning meetings with key global stakeholders.• Liaise with American and Japanese QA during the testing lifecycle, requesting and organising regional test sweeps.• Oversee Compliance testing on all projects.• Responsible for issue management in the defect tracking system.• Responsible for risk management throughout the testing lifecycle, ensuring effective risk identification, prioritisation, escalation and mitigation that cover all aspects of the projects.• Ensure milestone documentation is completed accurately, driving inputs from other departments.• Review all test cases to ensure complete coverage of areas highlighted in the test plan.• Ensure changes to the design and functionality of the product are tracked in new iterations of the test plan and test cases.• Drive work groups to review, change and improve processes.• Drive staff development through empowerment & education, setting regular, realistic, achievable goals and creating an environment where a mistake is appropriately dealt with but is also viewed as an opportunity to learn and improve.• Review staff performance by collating and analysing bug submission and test case execution metrics.• Responsible for staff recruitment, discipline and performance management. Show less

• The role of a Senior Support Operative expands upon that of the Support Services Coordinator role.• Mentor Support Operatives to ensure personal development in key areas and core disciplines.• Provide regular advice and direction to ensure Global Support Services - Europe achieves strategic goals and deadlines.• Responsible for tracking and scheduling DevSuite build delivery dates and ensuring a commitment of resources for testing new builds is in… Show more • The role of a Senior Support Operative expands upon that of the Support Services Coordinator role.• Mentor Support Operatives to ensure personal development in key areas and core disciplines.• Provide regular advice and direction to ensure Global Support Services - Europe achieves strategic goals and deadlines.• Responsible for tracking and scheduling DevSuite build delivery dates and ensuring a commitment of resources for testing new builds is in place.• Responsible for ensuring the ITIL framework and PRINCE2 methodology are adhered to when applicable.• Developing and continuously improving workflows for Helpdesk Service/Feature Requests and Incident ticket handling.• Ensuring all work items are correctly prioritised by Support Services staff. Show less

• Service Portfolio maintenance and reviewing current processes and services with a view to continuously improve efficiency and effectiveness• Lead communications with global counterparts on a daily basis and liaise with QA, Developers, Producers and other global key stakeholders• Involved in the creation and on-going development of the current defect workflow that has been adopted globally and has streamlined the entire QA process. Also responsible for developing custom… Show more • Service Portfolio maintenance and reviewing current processes and services with a view to continuously improve efficiency and effectiveness• Lead communications with global counterparts on a daily basis and liaise with QA, Developers, Producers and other global key stakeholders• Involved in the creation and on-going development of the current defect workflow that has been adopted globally and has streamlined the entire QA process. Also responsible for developing custom workflows for QA and Developers• Responsible for troubleshooting applications used within the testing and development process, such as DevTrack and DevTest, to identify and manage issues and risks• Owner of a number of projects at any one time and understand the importance of achieving key milestones, opening and maintaining communication channels with key stakeholders, risk management and gaining global approval before implementing a new process or procedure• Global administrator for DevTrack and other testing and support applications such as DevTest and ServiceWise • Responsible for Build and Data Management including transferring, duplicating and mastering new media/builds for Global First Party Quality Assurance and maintain the Definitive Media Library• Daily administration and request fulfillment for DevTrack and DevTest that involves managing users, managing projects, configuring notifications, escalations and workflow settings• Developing and training new global testing processes and strategies to existing staff, along with training the functionality of new technologies • Involved in developing and maintaining the training process, along with conducting interviews and training for new QA staff• Responsible for training Developers in DevTrack and DevTest in addition to conducting studio visits to build and maintain Developer relations• Coordinate asset management which includes updating firmware for testing tools, monitoring stock levels and managing broken hardware Show less

• Managed a team of eight employees in testing the latest software on various Sony gaming platforms.• Responsible for project management, including leading a AAA title from Pre-Alpha through to Master.• Responsible for issue management.• The role required a high level of attention to detail, the ability to work within and run the team, and an understanding of the games development cycle.

• Involved testing software thoroughly, investigating and reporting any defects found in to the Defect Tracking System/Database.• One of the first members of a Segments team which focused primarily on PSN titles, Downloadable Content, Dynamic Themes and Additional Content when the department first started receiving the content.• Time spent in Segments team assisted in building a basic knowledge of the Technical Requirements Checklist on an already solid foundation of QA… Show more • Involved testing software thoroughly, investigating and reporting any defects found in to the Defect Tracking System/Database.• One of the first members of a Segments team which focused primarily on PSN titles, Downloadable Content, Dynamic Themes and Additional Content when the department first started receiving the content.• Time spent in Segments team assisted in building a basic knowledge of the Technical Requirements Checklist on an already solid foundation of QA knowledge.• The role required a high level of attention to detail, the ability to work within and run the team, and an understanding of the games development cycle. Show less