Andrey Ivanov Email & Phone Number

Israel

• Managing and growing accounts from A to Z, including client relations, sales, and active monitoring and optimization.
• Defining, implementing, and enforcing processes to streamline workflow and increase productivity.
• Overseeing and launching new products including intelligent scanning software.
• Analyzing industry trends and competition to identify key features that can become selling points to various clients within the ecosystem.
• Collaborating with R&D, QA, and technical support teams to foster product release processes.
• Creating marketing plans, marketing roadmap, positioning and messaging compatible with the company brand.

• Created and analyzed the project pipeline with the sales team.
• Provided product expertise for all members of sales division, partners and B2B clients.
• Led product presentations for both prospective clients and existing clients as needed.
• Exponentially improved customer satisfaction throughout all points of contact with the company, by utilizing planning, proactive communications, creative problem solving, and regular performance updates.
• Worked directly with management in the ongoing implementation and update of processes
• Created and implemented processes that enabled the help desk to close 2 times more tickets without escalation to the technical expert team.

• Created go-to-market strategy and competitor analysis to establish pricing plan
• Analyzed company's global product portfolio to define relevant products for local markets.
• Performed budget management tasks such as negotiating with management, orders planning and preparing annual/quarterly budgets.
• Gathered, validated, and evaluated product requirements through market and customer research, competitive and product research involving customer visits, advisory councils and industry events.

• Managed and grew accounts, including onboarding, client relations, active monitoring, optimization and retention.
• Managed accounts with commitment to achieving financial objectives including sales revenue goals, individual account performance, Key Growth Initiatives.
• Leading regular meetings and calls with key accounts to ensure excellent service and anticipate development changes and requirements.

Product lineup promotionCommunication with existing clientsNew clients searchContracts, primary accounting documents, invoice payment verificationParticipation in exhibitions

Student, Gvahim Career Program

Master’S Degree In Economics, Commercial Usage Of Intellectual Property