Andrew Downs Email & Phone Number

Indianapolis, Indiana, Us

QA engineer, software developer, technical writer, and developer support engineer, helping partners harness the power of our health platform to advance health care, improve outcomes and reduce costs.- QA lead for internal GenAI product. Write and conduct regression and performance tests using promptfoo, node.js, Python, and Golang.- Write API documentation for developers on our health platform.- Write sample applications illustrating use of the platform API.- Provide support to developers on the platform in pre-production and production.- Troubleshoot connectivity and data issues to determine root cause.- Write troubleshooting and mitigation procedures.

Houston, Texas, Us

Predix Cloud micro-service application operations and support for 90 oil and gas customers across five global regions.- Wrote 6 system management apps in Java/Spring and Python to set system maintenance status and in-app user notification and restart Predix Cloud Foundry apps per schedule.- Wrote web application monitoring plan. Create/update New Relic monitors and alert policies. Created electronic runbooks for 4 alert policies. Create Insights dashboards showing Predix app usage stats and system throughput.- Service Now case management for 90 users in 5 global regions. Wrote case report script in Python to generate monthly SLA stats. App defect tracking and prioritization with Agile/Scrum teams.- Document processes for code pushes, user management, and case management. SOP drafts and review with Tech Writers. Organize, create, and update 40+ Confluence pages used by 8-person support team.- Organized and conducted onsite training for overseas 3-person support team. Wrote/consolidated instructional materials, case studies, and assignments. Provide team guidance through daily meetings.

Mumbai, Maharashtra, In

Software developer and technical writer.- iOS and Android development for the Answer ALS (Amyotrophic Lateral Sclerosis) project at https://www.answerals.org/.- Developed iOS apps in the categories of News, Education, Weather, and eyeglasses selection. Titles include Flash Card Mania, Shuttle Cams, Blizzard, Tornadoes, Hurricane, Insight Frame Finder, Pollbob, Parade Tracker, RTA Streetcar and Bus Tracker, and others.- Wrote feature articles for Apple Developer Connection (ADC) website, covering software development topics such as Xcode Static Analysis, HIView, GCC, Pasteboards, Open Directory, Audio Units, X11, Core Foundation, Uniform Type Identifiers, and Universal Binaries.- Wrote technology positioning papers for ADC, explaining how Mac OS X and other Apple hardware and software technologies tie together, and how they enhance product development.- Task manager design and implementation for Rabbit 3000 microprocessor embedded system, including cooperative multitasking, interrupt handling, serial port polling, and file system design and implementation.- Wrote Palm OS application for determining and selecting vendor piping products.- Website development using PHP/MySQL.

Fresno, California, Us

Managed six-person team of Developer Support Engineers working with 25 customers to integrate Pelco IP Video cameras and recorders with third-party solutions.- Developed web app for estimating VMS storage units required for different camera mixes.- Technical representative to ten ONVIF video standards committee global meetings. Lead editor of advanced video streaming specification.- Wrote feature articles and sample code for Pelco Developer Network website, covering Pelco API and SDK topics such as viewing live video, exporting clips, working with OpenSSL, developing ONVIF applications, retrieving recorded video, and handling raw frames.- Created and managed developer support forums.- Wrote JPEG viewer apps for Pelco cameras on Mac OS X, Safari (plug-in), and iPhone.- Wrote JNI wrappers for Pelco SDK C++ libraries on Win32 and Linux.- Created inode-based Flash to/from RAM filesystem for prototype camera firmware using a STM microcontroller. Implememented low-level task management using RTOS primitives.- Refined motion detection algorithm for use with JPEG images.- Wrote HTML5 app that uses camera data to graphically map people and vehicles moving around within a campus setting.- Responsible for improving and maintaining customer relations and managing software development.

New Orleans, La, Us

Created system architecture for department applications. Designed enterprise applications in Java and C# and coordinated tasking of eight-person development team.- Served as evangelist to integrate CVS and other open source tools into development process.- Architect and designer of electric utility transmission system applications using Java, Oracle, and SQL Server.- Wrote Swing JDBC application for power equipment outage management in operations centers across a 3-state area.- Developed Oracle 8i to SQL Server database synchronization app in Java using Oracle triggers, Java stored procedures, and XML-RPC.- Created web-based report editor using C#, .NET, and SQL Server. This is used by project managers for tracking the status of capital projects within the company.- Wrote WebLogic portal module in Java, allowing power vendors to submit and manage bids for supplying electricity on regional grid.

Master Of Business Administration - Mba, Transportation Management, International Business, Organizational Behavior

Bachelor Of Arts - Ba, Biological Sciences

Coursework In Software Engineering