Vice President Of Devops Solutions And Services
San Jose, California, Us
In April 2019, Electric Cloud was acquired by Cloudbees, Inc. Electric Cloud (EC) is the leader in Application Release Orchestration (ARO) and DevOps, winner of 2016, 2017, 2018 Gartner Magic Quadrant and 2018 Forrester Wave. EC helps Fortune 500 companies reduce the cost and risk of software delivery by automating and accelerating mission-critical software updates from developer check-in through to production release• Responsible for 4 departments (Pre-sales, Post-sales, Support, Customer Success) • Established Customer Success Management team and processes; increased both renewal and retention rates by double digit percentage within six months • Built overseas Support team (4 overseas) to supplement US based Support team (4 in US) to deliver 24/5 follow the sun model and 24/7 premium support• Hired and led International (USA, EMEA, APAC) pre-sales, post-sales teams (Up to 14 globally)• Led technology partnerships, joint value propositions, and integration with strategic technology partners: Nutanix, Siemens PLM and Polarion, SeviceNow, Dynatrace, AppDynamics• Qualified and coached reseller, referral, and service delivery partners in USA, Japan, Korea, China, UK,and Germany• Collaborated with Engineering and Product Management on Customer Success Metrics and executed on the plan to achieve the goals• Evangelized ARO / DevOps in various conferences and publicationsPublished Work:https://dzone.com/articles/opsdev-is-cominghttp://internetofthingsagenda.techtarget.com/blog/IoT-Agenda/Complexities-of-connecting-everything-Teams-devices-and- codehttp://www.automotiveworld.com/analysis/delivering-safer-cars-faster-automation-continuous-delivery-auto-industry/ https://dzone.com/guides/internet-of-things-1 http://www.automotiveworld.com/megatrends-articles/cars-future-will-driven-software-says-electric-cloud/ http://www.automotiveworld.com/analysis/whats-required-manage-automotive-iot-software-complexity/