Andra Dima Email & Phone Number

- Monitoring performance indicators for the customer support team for which I am responsible. Propose and implement performance improvement actions for this team.- Ensuring quality control actions for the technical support team(s)/ customer care team(s) for which I'm responsible.- Creating materials and delivering them to the customer support team in the.

- Monitoring performance indicators for the customer support team for which I am responsible and proposing actions to improve performance at this team level- Collaborating with the Partnership Manager - Consumer Customer Care to assimilate, implement and improve policies and procedures within the Support teams, with a focus on my team, local and global so.

Romania

- Offer assistance to Bitdefender customers via telephone and chat (primarily)backed up by email and remote assistance, in order to ensure the Bitdefender business objectives, 24 hours a day, 7 days a week;- Promote Bitdefender services portfolio to customers in order to reach the allocated sales quota.- Ensured all established KPIs are reached, eg: phone.

- Providing support to the sales team through feedback on the work done, training, and coaching- Verifying correct records in specific applications used by agents- Monthly evaluation of the results of subordinate agents- Daily monitoring of the activity-Organizing teams by ensuring the presence of subordinate agents-Handling complex calls/situations from.

- Monthly evaluation of each team member and delivering monthly and bi-monthly feedback sessions- Organising friendly coaching sessions with underperforming agents- Providing support to customer care agents during their calls- Organising training sessions and working closely with agents with low soft skills- Keeping the quality KPIs in the target.

- Handling incoming calls and providing customers with technical assistance related to mobile phone menu settings: internet connection, MMS, SMS etc.- Providing account information on Prepaid customer- Offering consultancy on the company's offers for the Prepaid segment

The project consists in contacting potential customers in the UK market, collecting several needed information about the parcel shipment need, and scheduling meetings with a regional sales agent from the courier company.A project-based collaboration implying the usage of somewhat advanced English skills

- Handling incoming calls from customers- Providing information on the services owned by the users-> billing information, contract details- Proactively promoting the services provided by the company-> telephony, cable and internet