Andra Fleming Email & Phone Number

Norcross, Ga

Dialer Support Group-Manage Ontario FACS dialer system to include maintenance, trouble shooting dialer issues, managing inbound routes, managing Automatic Call Distribution (ACD) groups, system reboots.-Manage Interactive Voice Response (IVR) system to include maintenance, call recording managment, trouble shooting system issues, call recording restoral as needed.-Manage Aspect/Davox predictive dialer system to include file management, system maintenance, work flow procedures, system reboots, message management-Create and maintain written process and procedures for existing and new work flow-Train team members on updated procedures and processes.-New client set up on LiveVox (cloud base) dialer system to include collector and management profile set up, 800 number routing, skill/campaign creation per need, call routing.-Direct fill in with the absence of direct management-After hours on-call support

Norcross, Ga

Dialer Support Group-Manage Ontario FACS dialer system to include maintenance, trouble shooting dialer issues, managing inbound routes, managing Automatic Call Distribution (ACD) groups, system reboots.-Manage Interactive Voice Response (IVR) system to include maintenance, call recording managment, trouble shooting system issues, call recording restoral as needed.-Manage Aspect/Davox predictive dialer system to include file management, system maintenance, work flow procedures, system reboots, message management-Create and maintain written process and procedures for existing and new work flow-Train team members on updated procedures and processes.-New client set up on LiveVox (cloud base) dialer system to include collector and management profile set up, 800 number routing, skill/campaign creation per need, call routing.-Direct fill in with the absence of direct management-After hours on-call support

Doraville, Ga

Dialer Support Group-Created and managed predictive dialer campaigns for over 300 front end users for the Davox, Concerto, and Aspect Dialing systems.-Built dialer files in Columbia Ultimate Debt Collection System (CUBS) to be ran on Davox, Concerto, and Aspect Dialing systems.-Hourly and Daily dialing reports.-Imported encrypted dialer files using secure FTP portal.-Upload campaign dialer results to the client's host system and well as to the CUBS system.-Managed end user access to the Davox, Concerto, and Aspect Dialing systems.

Doraville, Ga

Customer service for Qwest Communications project -Outbound dialing campaigns through the predicative dialer in an efforts to contact delinquent customers -Outbound manual campaigns in an effort to contact delinquent customers. -Inbound customer service to customers wanting to make payments, bill inquires and disputes. -Executive Account Manager handling escalated consumer calls for both inbound and outbound.

Tacoma, Wa

-Provided customer service for individuals wanting to set appointments using their EAP company benefits for Legal Advise or Mental Health Counseling.-Negotiated ad hoc request with out of network providers.

Fort Lewis, Wa

MOS 11H -Echo 9MOS 11MUnit: 1st Battalion, 9th Infantry Regiment (Manchu) of the 7th Infantry DivisionUnit: 1st Battalion, 5th Infantry Regiment (Bobcats) of the 25th Infantry Division-Certifed Bradley Fighting Vehicle driver-Certifed and imployed the Tube launched Optically tracked Wire guided (T.O.W.) missle system.-Specialized weapons Hummvee T.O.W. Gunner-Certified specialized weapons Hummvee Driver-Specialized weapons Hummvee Tactical Commander (T.C.)-Riot control team Guantanomo Bay, Cuba, Operation Sea Signal, Joint Task Force 160-Certified on M16 -Certified on M16 with attached M203 grenade launcher 40mm-Certified on Beretta 9mm-Certified on MK 19 Grenade Launcher 40mm-Certified on M249 Squad Automatic Weapon (SAW)-Certified on M60 machine gun-Certified on 12 gauge shot gun

Tacoma, Wa

-Medical billing for Kidney Dialysis patients in the Southern California region who utilized DaVita's facilities.-Billed and worked with the Southern California Medicaid (Medi-Cal) agency.-Updated Treatment Authorization Request (TARs) with facilities and Medi-Cal.-Balanced end of month charges for Southern California region

Bachelor Of Arts (B.A.), Interdisciplinary Studies

Interdisciplinary Studies

Associate'S Degree, Arts And Sciences

Education record

Activities and Societies: J.V. and Varsity Football