• Support customers at Rogers Arena events (concerts and games) by providing exceptional service and ensuring a smooth and enjoyable experience.• Collaborate with team members to address issues and concerns as they arise.

• Assisting startups from initiation, including reaching potential customers, promoting the company, and offering support in various areas.• Developing a seamless customer experience journey, providing training, and supporting platform usage.• Engaging potential customers to promote company products and services, leading to successful contract signings.• Acting as the local company representative for customer support, monitoring channels, and actively testing and providing feedback on new product features at the local level.

Management of the concierge's team, support, and partners. Responsible for the success of the flight operation. Act in the escalation path for customer experience and support any requests and/or unexpected events, following Voom’s reporting chain. Motivate and evaluate the performance of the concierge team on a frequent basis. Determine and coordinate effective on-demand flight schedules, including pooling passengers, determining layovers, and coordinating on-demand flights with operators and helipad partners. Implement tactical actions that improve our user experience in-country. Standardize operational procedures for concierges, define rules and suggest process improvements. Develop operating solutions leading towards unit economic profitability and reducing non-passenger flights.

I participated in the UberCopter project launched in June 2016, working together with the A^3 group (Airbus), where I worked with customer service and helicopter flight operations planning. Between July and December, I worked in the Uber Dost project, where I attended a select group of Uber drivers who were rewarded for new recommendations, supporting them, lecturing, and managing the clients' base.

Provide commercial assistance to the Itaú Business segment customers

Attend the MTV audience, via phone or email, monitor visits, help with school work, and organize the VMB audience.

Customer service, active and receptive, treatment to the corporate sector and retention.