Andrae Harris Email & Phone Number

Stratford, CT, US

Danbury, Connecticut

Shelton, CT

• Supported residential and business subscribers on issues with internet connectivity and phone services.
• Resolved approximately 90% of all problems remotely, not requiring a technician visit or elevated referral, thus reducing company overhead costs.
• Executed highest levels of service excellence, ensuring customers’ trust and loyalty.
• Provided consistent quality of service, achieving Customer Service Experience Award 4 times.

Shelton, CT

• Installed, configured and repaired business computer hardware.
• Replaced defective laptop parts under warranty, following company policies and procedures accordingly.
• Maintained complete inventory of all defective/repaired machines.

Stamford, CT

• Installed, integrated, and configured new computer systems and hardware.
• Moved and installed 100+ laptops, desktops, and connected devices in fast-paced trade floor environment.
• Performed proper cable routing for connected equipment, including monitors to the monitors turrets and arm, and peripheral devices on trading desk in timely order.

• Managed, maintained, and developed functional websites using Wordpress, according to business needs.
• Wrote cross-browser compliant code using HTML / XHTML, CSS, ensuring optimal usability across different devices.
• Co-developed animation slider for client, improving website user-friendliness and building brand exposure.

• Maintain organization web site ranked among country’s top 5.
• Created, developed and managed news content, driving user traffic and maintaining web presence.
• Assisted with training new employees, assigning and reviewing work, managing and mentoring growth and learning.
• Increased web content accuracy, liaising with writers, journalists, and proofreaders, editing stories along with associated media content.