Andrae Harris Email & Phone Number

Fort Washington, MD, US

-Actively participated in implementation, migration, testing, validation of project templates-Create templates based on stakeholder requirements to assist with current work management limitations-Provide support for user administration and privileges modifications-Managed projects and configure Panorama implementations for multiple different FDA.

NIH National Institute Of Dental And Craniofacial Research (NIDCR)

• Provide IT Support for Windows and Apple devices (Laptops, Desktops, Mobile devices and Tablets)
• Install network printers and map network drives.
• Troubleshoot, Coordinate, escalate if necessary and Resolve end-user issues
• Provide technical assistance and support for incoming queries and issues related to computersystems, software, and hardware.
• Respond to queries either in person or over the phone.
• Write training manuals.

University Of Maryland University College

• Receive incoming phone calls, chats, and emails assisting users with internet connectivity issues to the University hotspot and home internet, installing and uninstalling software and programs to or from pc, removing.
• Troubleshoot internet browsers such as Internet Explorer, Firefox, Google Chrome, and Safari.
• Support Air Watch and Google applications used by faculty and staff members.
• Support Microsoft office 2007/2010/2013, Windows XP/VISTA/7/8, Mac OSX 10.6/ 10.7/10.8/10.9, Android and IOS mobile devices and tablet.
• Support over 95,000 students, faculties and staff. Support Military Students and Faculties in Europe and Asia.
• Use Webex application to connect remotely, use both Parature and Salesforce as ticketing systems, Administrator to school Learning Management Systems which are Webytcho, Leo and MyUMUC. Admin to Fischer password reset.

Largo, MD

• Responsible for all aspects of computer functionality such as virus detection and prevention, hardware and software troubleshooting, and equipment repair.
• Maintained user accounts and workstations using Active Directory
• Served as a Helpdesk technician for over 600 computers
• Managed over 1000 accounts regarding sales and troubleshooting
• Provided tech support trouble shooting all three services provided (cable, internet, and phone)
• Helped customers with a step by step procedure to allow for easy troubleshooting experience.