Andre Basilio Email & Phone Number

Lisbon, Portugal

Lisbon, Portugal

Lisbon, Portugal

Leading 100+ staff, 11 teams wide Front Office and Back Office Operation with staff-management duties of implementing and overseeing procedures; addressing conflicts and settling team-specific enquiries; continuous staff training and coaching; monthly KPIs elaboration; ensuring team-specific objectives and client’s SLA agreements are met; evaluation of assistant’s performance and evolution in order to assess performance-based bonus; candidates recruitment and assessment.

Lisbon, Portugal

Duties included but were not limited to: dealing with any of CHEP’scustomer enquiries, booking pallet collections and deliveries, addressing complaints and following up lodged complaints, raisingEstimated Time of Arrival with partner haulage companies for bothRetailers’ and paying Manufacturers’ collections and equipmentorders, liaising with local Logistic & Customer Service Teamsthroughout UK and Ireland to address and resolve atypical matters that arose.

Lisbon, Portugal

I supported andadvised Debt-Management-Plan-entered - with heavy unsecureddebt - customers pertaining to day-to-day debt counseling bothover the phone and via email, managing said debt on the customer’s behalf all the while making contact with Creditors in order toset up and maintain repayment plan for both parties; reviewing allthe data and customer’s ability to repay all debt at a sensible, manageable pace; lodging and processing all legal and contractualdocumentation on behalf of the customer; searching and referringcustomer to remortgaging solutions, bankruptcy advisory, offeringbetter life and home insurance if available.Crisis management, soft-skill and suicide-awareness techniqueshoned and heavily used.