Andre Bennett Email & Phone Number

Raleigh, North Carolina

• Customer service driven & excellent communication • Experience assisting customers in an inbound and outbound environment and remotely assisting with installations of software.• Work with various internal and external resources to identify and correct any reported performance or application issues Backup software and processes.• Accurately document all customer issues, resolution steps, and gather feedback in support to tracking software.• Provide technical consultations, installations and upgrades on the suite of the products in development as well as communicate implementation or configuration issues to the Business Service Group (BSG) and R&D Team.• Troubleshoot issues within the company timeframe allowed or gather further detailed information in order to resolve customer issues; Take on responsibility to follow through the existing problems to resolution by escalating for additional investigation or assistance.• Experience with remote desktop control solutions (Remote Support, Go to Assist, WebEx, and Join.me).• Document all detail information of each interaction with the customer via Clientele ticketing system.• Experience supporting and troubleshooting the following: Windows 2003/2008R2/2012 Server and Active Directory (all aspects), Familiar with VMware and virtualization technologies, Citrix Presentation Server, Microsoft Terminal Server• SQL Server 2005/2008/2012

Durham, Nc

-Provide technical support to over 3000+ employees, contractors, and field agents in domestic and international locations.-Resolve issues by utilizing the internet resources along with remote access into systems and troubleshooting technical issues.-Excellent problem solving and analysis skills.-Accountable for creating and terminating Active Directory user accounts, setting credentials, creating databases, distribution lists, VPN certificates, software installs and user profiles within standard company policy.-Troubleshoot Lenovo Tseries laptops, HP, Dell, MacBook, iPads, iPhones, printers, email accounts, and Mifi devices according to company standards and procedures.-Document the details of each interaction utilizing the Remedy, Incident Monitor and VHD ticketing system software following up on tickets in a timely and efficient manner with excellent customer service.-Queue Management

Apex, Nc

-Enclosure Testing and troubleshooting script failures-Quality Assurance-Command Line scripting

Garner,Nc

-Use computerized SAP programs to process purchase orders, change orders and transfer orders -Supervise and train 3-4 dock workers in the receiving and shipping of inventory-Provide customer service to clients over the phone and in person