Andre Bennett Email & Phone Number

Raleigh, North Carolina

• Customer service driven & excellent communication
• Experience assisting customers in an inbound and outbound environment and remotely assisting with installations of software.
• Work with various internal and external resources to identify and correct any reported performance or application issues Backup software and processes.
• Accurately document all customer issues, resolution steps, and gather feedback in support to tracking software.
• Provide technical consultations, installations and upgrades on the suite of the products in development as well as communicate implementation or configuration issues to the Business Service Group (BSG) and R&D Team.
• Troubleshoot issues within the company timeframe allowed or gather further detailed information in order to resolve customer issues; Take on responsibility to follow through the existing problems to resolution by.

Durham, NC

-Provide technical support to over 3000+ employees, contractors, and field agents in domestic and international locations.-Resolve issues by utilizing the internet resources along with remote access into systems and troubleshooting technical issues.-Excellent problem solving and analysis skills.-Accountable for creating and terminating Active Directory.

Apex, NC

-Enclosure Testing and troubleshooting script failures-Quality Assurance-Command Line scripting

Garner, NC

-Use computerized SAP programs to process purchase orders, change orders and transfer orders -Supervise and train 3-4 dock workers in the receiving and shipping of inventory-Provide customer service to clients over the phone and in person