Andre Bisasor Email & Phone Number

Jacksonville, Florida, United States

Cincinnati Area, Ky

Administer and Support XenApp 6.5, XenApp and XenDesktop 7.15 environmentsAdminister and Support Epic PVS FarmsAdminister and Support non persistent VDIsCreate and maintain VDI images using Citrix App Layering.

- Provide Tier 3 Desktop Support- Serves as escalation point for all Desktop Support levels- Create Application Packages using Microsoft App-V, Flexara Admin Studio and Powershell Scripts- Manage the Desktop Infrastructure using SCCM: Create and Deploy Application Packages, Driver Packages and other software Apply Microsoft Patches Deploy Operating System Images- Manage the Desktop Infrastructure using Group Policy: Manage the Trusted Sites and Intranet Zone Manage Desktop Personalization such as desktop background, screensaver settings and shortcutsManage User Based Security and Features such as Folder redirection, Password Rules and Restrict the Control Panel- Manage VDI Infrastructure using Horizon View Administrator and vSphere- Provide 24 hour On-Call Support for issues with the Desktop Infrastructure

Blue Ash, Ohio

- Identity Access Management using the Courion Interface and Active Directory- Point of contact for all escalations for the enterprise.- Review End User authentication methods for New applications before they are implemented.- Conducted audits on Active Directory accounts to ensure accuracy.- Identified risks and worked with various IT Security teams to correct them.

- Provide Level 2 Desktop Support to all Medical Providers (Physicians, PA, CRNA, APRN)- Demonstrated proficiency using Remote Support Technologies- Troubleshoot and resolve Citrix PNGAgent and ICA Client issues on Windows and MacOSX- Provided training on Providers feature in Epic- Provided 24 hour On-Call support for all Information Technology related issues.- Performed provisioning tasks in collaboration with the User Provisioning Team

Mason, Oh

- Troubleshoot all incoming end-user issues- Ability to determine and escalate high priority issues.- Represented professionally 3 multinational corporations- Demonstrated Subject Matter Expert (SME) knowledge level of the represented companies

- Professionally represented Sprint, AT&T, Verizon and Radioshack.- Managed store operations.- Set sales goals and ensured that they were met with employees.- Inventory management- Demonstrated ability to manage the Profit and Loss of the store.

- Troubleshoot and resolve all level 1 through 2 Desktop Support issue- Created and deployed Altiris images when necessary- Demonstrated the ability to manage the Helpdesk alone

- Troubleshoot and resolve all level 1 through 2 Desktop Support issue- Troubleshoot all AV technologies including Smartboards- Demonstrated advanced Mac OSX troubleshooting

Bachelor'S Degree, Information Technology

Netad.Aab, Network Administration Technology

Activities and Societies: Phi Theta Kappa-Beta Gamma Sigma Chapter Cincinnati State International Student Association-Webmaster

Diploma With Honors, Information Technology