Information Technology Support Specialist
CurrentMy duties include assisting clients on service desk trouble shooting calls and assisting users by calls placed in work Queue under ServiceDesk. I assist in hardware and software repairs for reinstalls, reimaging, of Dell laptops and desktops, I also have contacted vendors for Xerox printer repair. We use color andBlack and white printing. I also work consistently in Active directory, ServiceDesk, Cisco VPN, remote working on Pc’s and laptops for trouble shooting,Microsoft Office, and Windows 11 and prior generations, inventory of Dell equipment and distribution to IDET. I complete admin request for machine updates, replacements, new hires, and internal transfers. I work with network techs and do some networking and have familiarity in Virtual machines.
