Andre Domingues Email and Phone Number

• Key member of the senior leadership team with direct accountability for five different departments, Data Processing, Production, Dispatch, ETSF (Customs House) and US Operation.• Accountable for the recruitment, training and direct management of a multi skilled workforce of 11 on a local basis and 6 in the USA, maximise productivity through ongoing performance monitoring and review.• Execute HR policies including discipline, sickness/absence monitoring and reduction; conduct staff 1-2-1s and appraisals, implement performance improvement plans to enhance staff productivity.• Regularly analyse workload and team productivity to plan resources to ensure efficient departmental delivery.• Apply commercial thinking to build and shape a successful Operation facility.• Accountable for all facilities management and health and safety, including all areas and general external areas, waste areas, car parks, plant, equipment, materials, welfare facilities are maintained clean, safe, organised and efficient manner. Ensuring Company standards requirements are maintained at all times.• Employ strong communication skills to establish relationships with departments to meet operational requirements.• Hold complete responsibility and compliance for the Health and Safety of all staff, ensure they are aware of the importance and follow safety protocol.• Delivered cost and time efficiencies by reducing processing time across all departments.• Reduced error by enhancing the checking processes.• Pivotal in the opening new service and revenue stream, Customs Clearance house (ETSF).

• Managing daily operations in the US within several areas such as HR, Commercial, Customer Service and Operations, exceeding business goals.• Travelling to the US various times a year for continuous improvement and attending any meetings when necessary.• Coaching and mentoring members of staff on a remote basis, closing employees’ skill gaps and enhancing team performance.• Implementing new process improvements, resulting in increased productivity and reduced costs.• Strengthening client relationships as a result of consistent communication with a wide variety of clients.• Liaising with suppliers on a regular basis, leading to the onboarding of a new client in the US.

• Promoted to Shift Supervisor as a result of consistently meeting all set KPIs and targets.• Managed 16 staff members and 5 machines in compliance with all guidelines and regulations.• Delegated tasks to the staff members and scheduled plans, enhancing efficiency as a result.• Communicated with the senior management team regarding any production issues if needed.