Rendering Residential and or Business Consulting for Smart Automation Networks, IP Based Products Goods and Services, Electrical Wiring and Fixtures Goods and Services.

Work on Conventional, Cosmic vertical and horizontal frames for twisted pair services pots, DSL and Uverse and fiber and Metro Ethernet equipment , DS0, DS1, DS3 (coax)hi cap circuits, D4 channel Banks, Mux AMI and B8ZS circuits, and legacy T equipment circuits as well.Analog and IP switching , EWSD, 4ESS, 5ESS series, STP, DMS 0,10,100 and G6Routine checks on all equipment and inventory in central office. Including filters, fans ,switch equipment, batteries and generators.Inventory circuit fiber jumpers, Ethernet, packs and plugs for IP equipment Edgecore (white box), Ciena, Juniper, Rockwell, Fujitsu, OC1, OC3, OC12, OC24, OC48, OC192, OC256, OC 768 test and turnup

Hi cap circuit repairCell tower circuit repairCentral OfficeAir pressure cabin surveyDsl and Uverse installation and repairPots installation and repair

Install and repair Uverse tv, internet and phone products.Troubleshoot on multiple equipment and plant on different platforms including legacy equipment in non Uverse area's.

Successfully handled inbound customer calls regarding DSL technical issues.* Provided customers with phone support regarding troubleshooting issues with their modems, routers, emails and internet.* Provided daily assistance to customers with registration of accounts and resetting passwords.* Arranged for replacement of defective modems that are covered by warranty.* Dispatched technicians as needed to resolve customer service issues. Provided help desk assistance for other Tier 1 agents.Provided Peer to Peer coaching with other Tier 1 agents.

* Instrumental in the installation and repair of phone service for residential and business customers. * Kept records of services orders in progress and were completed in JAM. * Structured and maintained phone cable lines. * Resolved customer complaints regarding technical issues with residential and business iptv, internet and phone service. * Notified customers when service orders were completed. * Worked as F2 Conditioner and 1st mile project technician. * Bucket truck certified.

• Skilled service technician responsible for installation and repair of customer cable, internet and phone service.• Notified customers when service was completed.• Provided troubleshooting for customer with television, internet and phone service issues.

* Successfully handled building and rebuilding of computer desktops and laptops.* Provided customers with software and hardware installation.* Served as technical troubleshooting liaison for customers with computer issues.

* Prepared and built circuit boards and microchips.* Notified customers when service was completed and accepted payments.* Successfully handled the building of wire harness for different automotive applications.* Required to do functional and quality test on circuit boards and wire harness. * Structured and maintained processes and procedures for shipment of supplies.