Andre Gamblin Email & Phone Number

Lombard, Il

Provide leadership and direction for repossessions, impounds, collections, servicing decisions and credit/bankruptcy analysis for financial portfolio of $400M to $2.3B. Manage and analyze branch performance through productivity reporting to highlight delinquency/losses by reviewing credit scores and origination procedures. Responsible for standardizing servicing policies, protocols and systems to drive revenue growth while reducing A/R investments and bad debt write-offs. Reconciled customer accounts, monitored dispute resolutions and reviewed write-offs. Administered credit and collections policy development and coordinated efforts to improve results. Established formal training programs, best practices and revenue goals for staff.Create customer complaint procedures, tracking mechanism and severity gauge through website portal to identify, address and rectify issues. Inaugurate account reviews and calls to measure branch effectiveness to reduce abandon rates, increase contact and servicing ratios and reduce repossessions and charge-off ratios: Avaya, CMS and TASKE.Develop reporting codes to identify cradle to grave loan issues to improve lending best practices. Examine and analyze Origination Exception codes to new onboard deals. Collaborate with senior management; SVP, VP, Servicing Account Managers to ensure consistent service quotas annually, as well as client retention/satisfaction ratings. Mentor and train new VPs and managers as well as those at risk, including more than 150 staff members.Evaluate with Human Resources department hiring and separation practices to ensure objectivity.

Lombard, Il

Charged with the direction and ongoing support of all management and staff efforts for a diverse, $200M portfolio consisting of 13K accounts, actively monitoring accounts to reduce abandon rates, increased rates, increased contact and servicing ratios, reduced repossessions and charge-off ratios; Avaya, CMS and TASKE. Managed profitable growth through retention and further penetration of current clients and by the acquisition of new accounts. Interfaced with accounts to assess individual needs and utilized a consultative approach to negotiate mutually-beneficial agreements in line with those requirements. Responsible for market growth opportunity identification and analysis. Provided leadership and direction to a team of 15 Servicing Supervisors; mentored staff to achieve professional goals through successful integration of strategic plans/approaches and best practices.Monitored staff performance, identifying areas in need of improvement and implementing corrective action plans when necessary. Restructured reporting process through standard/non-standard inquiries, created productivity reporting to identify and reduce losses; produced Excel reports.Gained knowledge of AS400 Castel and Liberty software.Ensured dialer strategies were used in compliance with all local, state and national laws and regulations.

Lombard, Il

Managed the division’s overall servicing function. Responsible for policies regarding the investigation of customer financial credit risks, assessing credit history and extension of credit lines. Developed and administered servicing programs. Designed and implemented processes to improve cash flow and reduce receivables. Managed CPS’s risk exposure of the customer base. Monitored credit lines, collections and account balances. Compiled and analyzed customer financial information. Assisted with month-end closings: calculated delinquent and doubtful accounts. Worked closely with Senior Management and Controller to advise on customer payment and financial practices. Supervised staff of 15 account managers. Charged with the direction and ongoing support of all management and staff efforts for a diverse, portfolio consisting of 4K accounts.Monitored key indicator for calls via Excel, queue set-up and examined productivity to reduce losses.Operated Castel dialer and monitored effectiveness of correct party contact versus loss of contact. Developed and operationalized enhanced employee training program through the use of PowerPoint module training, coached and trained staff individually and in groups. Conducted candidate interviews, new staff onboarding as well as staff terminations.Laised with Management to identify and advance leads for promotions.Processed payroll for Servicing Account Managers.