Andre' James Email & Phone Number

Mcdonough, Ga, Us

Remote/Wfh

• Achieving a 15% increase in productivity through the implementation of efficient workflows and proactive problem-solving techniques• Demonstrating exceptional communication skills and empathy in resolving customer issues promptly and effectively• Consistently maintaining a Quality Assurance score of 90 or above by upholding the standards of service excellence and attention to detail• Successfully contributing to a 7% decrease in job creation by optimizing processes and streamlining operations, resulting in enhanced troubleshooting and cost effectiveness• Actively participating in ongoing training and development courses to stay updated with best practices, ensuring in continuous improvement in service delivery

Fayetteville, Georgia, United States

• Played a pivotal role in driving a 5% increase in sales through personalized customer interactions and deep understanding of menu offerings• Maintained strict adherence to food and safety guidelines, demonstrating the highest standards of hygiene and sanitation, resulting in a safe and enjoyable dining experience• Proactively engaged with customers, leveraging insights to continuously improve service quality and enhance the dining experience• Elevated Truett’s Luau’s reputation by boosting Google reviews by an impressive 1-star rating, reflecting dedication to customer satisfaction• Demonstrated teamwork and reliability in fast-paced environments, contributing to the overall efficiency and success of daily operations

Stockbridge, Georgia

• Acted as a frontline representative of company, fostering positive relationships with customers through clear communication and responsiveness to their needs• Provided courteous and efficient service to over 1000 residential customers daily, ensuring timely and reliable garbage collection• Implemented proactive measures to address and anticipate customer complaints, leading to a reductions in escalated incidents and improved customer relations

Hialeah, Florida

Pompano Beach, Florida

Weston, Fl

Weston, Fl

Information Technology

Technical support: installing & configuring computer hardware, software, and networks Computer networking: standard protocols for TCP/IP.

Google It Support Professional

This course will teach me the following skills: Debugging Encryption Algorithms and Techniques Customer Service Network Protocols Cloud.

Network And System Administration/Administrator

High School Diploma, Computer Technology/Computer Systems Technology

Activities and Societies: FBLA