Andre' James Email & Phone Number

Remote/WFH

• Achieving a 15% increase in productivity through the implementation of efficient workflows and proactive problem-solving techniques
• Demonstrating exceptional communication skills and empathy in resolving customer issues promptly and effectively
• Consistently maintaining a Quality Assurance score of 90 or above by upholding the standards of service excellence and attention to detail
• Successfully contributing to a 7% decrease in job creation by optimizing processes and streamlining operations, resulting in enhanced troubleshooting and cost effectiveness
• Actively participating in ongoing training and development courses to stay updated with best practices, ensuring in continuous improvement in service delivery

Fayetteville, Georgia, United States

• Played a pivotal role in driving a 5% increase in sales through personalized customer interactions and deep understanding of menu offerings
• Maintained strict adherence to food and safety guidelines, demonstrating the highest standards of hygiene and sanitation, resulting in a safe and enjoyable dining experience
• Proactively engaged with customers, leveraging insights to continuously improve service quality and enhance the dining experience
• Elevated Truett’s Luau’s reputation by boosting Google reviews by an impressive 1-star rating, reflecting dedication to customer satisfaction
• Demonstrated teamwork and reliability in fast-paced environments, contributing to the overall efficiency and success of daily operations

Stockbridge, Georgia

• Acted as a frontline representative of company, fostering positive relationships with customers through clear communication and responsiveness to their needs
• Provided courteous and efficient service to over 1000 residential customers daily, ensuring timely and reliable garbage collection
• Implemented proactive measures to address and anticipate customer complaints, leading to a reductions in escalated incidents and improved customer relations

Hialeah, Florida

Pompano Beach, Florida

Weston, FL

Weston, FL

Information Technology

Technical support: installing & configuring computer hardware, software, and networks Computer networking: standard protocols for TCP/IP.

Google It Support Professional

This course will teach me the following skills: Debugging Encryption Algorithms and Techniques Customer Service Network Protocols Cloud.

Network And System Administration/Administrator

High School Diploma, Computer Technology/Computer Systems Technology

Activities and Societies: FBLA