Andre Gonçalves Email and Phone Number

Dealing with the beginning of the development process of a local DW solution, while providing support for a central system that provides metrics for European Central Bank.

Providing support to BI system of the CGA - Caixa Geral de Aposentações.

Providing support of a Data Mart called SGR (Global Rentability System) for Caixa Geral de Depósitos.

Providing support to the BI system of Altran Group.

During 6 months: Handling an international BI project; helping to provide training manuals for the client. Technologies: PL/SQL, Informatica PowerCenter, OBIEE; During the remaing time: providing 1st line support to the internal BI system of SIBS. Technologies: PL/SQL, ODI, MicroStrategy.

Manage the campaigns' KPIs in order to give the projects the maximum rentability possible, monitorize breaks and schedules for the CSRs, automatize reporting tasks.

Part of the initial team that attended to the launch of The Elder Scrolls Online® of Zenimax ® / Bethesda ® (MMO RPG game for PC and Mac platforms), providing guidance and Customer care support to the users / Clients of the game;Technical Troubleshooting provided over the phone, chat and email, with the goal to resolve technical issues affecting the end Customer, mainly preventing the download, installation and correct usage of the game The Elder Scrolls Online® of Zenimax ® / Bethesda ®.Billing support to the end Customer, associated to general billing clarifications, refund requests, Customer satisfaction, account verification and analysis, all associated to The Elder Scrolls Online® of Zenimax ® / Bethesda ®.

Provided BI maintenance for three international Telco projects: MTC, CVT and TT. Main technologies: PL/SQL, Informatica PowerCenter, OBIEE, MicroStrategy, ODI, Shell scripting (UNIX)From December 2012-February 2013: Provided CRM support for the 1-to-1 Campaign Management Project, developing SmartScripts and using Siebel and Siebel Tools.

Developing solutions in .NET Framework (4.0) from scratch, with some early analysis involved. (class and data diagrams, etc. )

Developing new clustering techiques and evaluation corpora for a QA system.