André Guedes Email and Phone Number

Responsible for ensuring the success of our customers, particularly those from the Judiciary and Legislative branches in Brazil. My key responsibilities include:• Managing and strengthening relationships with strategic customers.• Ensuring the effective adoption and use of Microsoft solutions.• Identifying opportunities for growth and innovation.• Coordinating with internal teams to resolve issues and meet customer needs.• Providing insights and recommendations to optimize the use of Microsoft technologies.• My goal is to empower our customers to achieve their objectives and maximize the value of their technological solutions.

Responsible for leading and managing the strategy for 50 SMC-Irish customers across various industries, including health, energy, and consumer goods.

Account Executive responsible for 49 customers in the Public Sector, Consumer Goods, and Manufacturing industries in Portugal.Temporary Account Executive covering a maternity leave. In this role, my primary responsibilities included advancing projects, managing ongoing actions, maintaining customer satisfaction, and seeking new business opportunities.

• Led and managed the strategy for 72 Brazilian customers in the Financial Services Industry.• Built strong, trusted relationships with ITDMs and BDMs in accounts.• Ensured renewal motions with customers through partners to drive adds, cross-sell, and consumption.• Collaborated with partners to ensure mutual accountability and success in driving new conversations and scenarios with customers.• Provided professional after-sales support to enhance customers’ adoption of Microsoft solutions.• Accountable for strong orchestration with team members.

My territory included Banco do Brasil and its subsidiaries, which was CLARO’s largest customer in Brazil.My responsibilities included:• Developing and maintaining customer relationships with C-Level executives, business, and technical decision makers.• Developing commercial and technical strategies for government bids.• Leading solution development efforts to best address customer needs, while coordinating the involvement of multiple departments.I achieved the first sale of the Energy Efficiency Solution in Latin America. With this project, Banco do Brasil was able to:• Reduce carbon emissions.• Enhance its recognition as a sustainable company.• Achieve a 70% reduction in energy consumption in some bank branches.

My territory included organizations within the Brazilian Federal Government, such as the Ministry of Justice, the Federal Police, the Federal Highway Police, the Public Defender, and the Administrative Council for Economic Defense, among others.CLARO | Embratel was a sponsor of the Rio 2016 Olympic Games. The group provided the infrastructure for the Integrated Command and Control System, which was responsible for managing the operations of all cities hosting the games. This project was strategic in ensuring the uninterrupted functioning and security of information for Public Security and Civil Defense. I played an active and decisive role in all projects that guaranteed national security and anti-terrorism actions.

Claro is the holding company that controls Embratel and NET in Brazil. I worked in the Embratel business unit.As a professional trainee, I was responsible for cloud solutions projects with a focus on cross-selling and upselling to SMC and Federal Government customers.Throughout the trainee program, I actively contributed to the account teams’ understanding of cloud solutions and assisted in converting the first cloud projects.At the end of the trainee period, I presented my Dedicated Private Cloud project to Embratel’s CEO. This project was defined as a physically isolated, single-tenant collection of compute, network, and storage resources exclusively provisioned for one Federal Government organization, in compliance with all cloud legislation imposed by the Brazilian Government.Due to the success of my work over the 12 months, I was hired as an account executive focused on strategic accounts.

Presales solution consultant focused on SMB and SMC customers.• Conducted consultative sales processes to design technical solutions that meet customers’ needs.• Validated technical viability.• Developed custom technical projects for voice, mobile, and data communication.• Analysed technical strategies in combination with the project’s profitability parameters.

I worked as a telecommunications engineer (Graduate Trainee) for the regulator Anatel, as part of the EAQ (a joint partnership between SamKnows and PwC). The project utilized equipment such as white boxes and mobile apps. The data collected from the study (jitter, latency, bit error rate, and packet loss) was published by Anatel and used to help enforce quality of service.My responsibilities included:• Auditing the data collected by the equipment.• Leading meetings with SamKnows to improve the equipment software.• Presenting quarterly reports on equipment data to Internet Service Providers and Anatel.

Presales Solutions Consultant in the Commercial Engineering department focused on the Brazilian Federal Government.• Continued responsibilities from the internship period, with a focus on larger and more complex projects.• Expanded scope to include the company’s entire range of solutions, including cloud services.

Professional internship as a presales solution consultant in the Commercial Engineering department focused on the Brazilian Federal Government.• Built strong, trusted relationships with ITDMs and BDMs in accounts.• Conducted consultative sales processes to design technical solutions that meet customers’ needs.• Validated technical viability.• Developed custom technical projects for voice, mobile, and data communication.• Analysed technical strategies in combination with the project’s profitability parameters.