Andre Johnson Email & Phone Number

Camden, De, Us

Camden Wyoming, Delaware, United States

Created, maintained, and resolved client tickets for Corsica TechnologiesAssisted with user creations, as well as troubleshooting in Active Directory, Microsoft 0365, Azure, Duo, Meraki, Fortigate, and SonicwallAssisted Corsica Technologies clients with printer setups, and general workstation troubleshootingUtilized data analytics tools (ConnectWise, Bright Gauge, ITGlue) to identify trends in help desk issues and proactively address potential IT support challenges, enhancing overall operational efficiency and client satisfaction.Stayed up-to-date on the latest technology trends and advancements in the IT industry to provide innovative solutions and enhance efficiency for Corsica Technologies clients.Implemented innovative solutions to streamline help desk processes and reduce response times, ensuring prompt resolution of client issues and maximizing customer satisfaction for Corsica Technologies.

Centreville, Maryland, United States

Experienced with implementation of workstation, and server backupsExperienced with troubleshooting DNS issuesExperienced with Sonicwall FW updatesExperienced in patching/updatesFamiliar with Hyper V, AWS environmentsUtilized proactive monitoring and alerting systems to prevent downtime and ensure network stability for Corsica Technologies as a NOC Technician.Utilized advanced troubleshooting techniques to identify and resolve complex network issues quickly and efficiently, minimizing downtime for Corsica Technologies clients as a NOC Technician.

Smyrna, Delaware

Stayed up to date on the latest trends and technologies in the wireless industry to provide innovative solutions and recommendations to customers, positioning Sprint as a market leader in wireless servicesUtilized market insights to recommend innovative wireless solutions that aligned with Sprint's strategic goals and differentiate Sprint from competitors.Developed and implemented strategies to enhance customer retention by creating personalized wireless plans tailored to individual needs and preferences.

Dover, Delaware

Managed shift operations including leading a team, stocking, and cashier duties.Ensured seamless customer transactions and satisfaction through efficient service.Enhanced customer experience by actively engaging with customers, resolving any issues or concerns in a timely and satisfactory manner, to ensure high levels of customer satisfaction and loyalty.