Alex Gehring Email & Phone Number

Greater Philadelphia

Greater Philadelphia

• Provides software and hardware support in a fast-paced environment for over 40,000 end users remotely overthe phone, through the ticketing system, and in person.
• Delivers service excellence, consistently exceeding KPIs with a 100% perfect customer satisfaction rating.
• Spear-headed new roles and initiatives to address coverage gaps and improve service quality in the organization: o Rotating Team Lead, where Tier 1 technicians ask questions they do not know the answer to. o Hybrid.
• Collaboratively worked with a team to migrate the company knowledgebase from AutoTask to IT Glue.
• Configures and deploys endpoints while backing up and transferring user data to prioritize seamless transition.
• Surveys, configures, and performs landline to VoIP phone deployments, ensuring minimal downtime for clients.

Phoenixville, Pennsylvania, United States

• Assisted the Director of IT in migrating and deploying a new LMS for the organization.
• Creates PowerShell scripts and VBA scripts to automate procedures in the Office suite, Azure AAD, and Active Directory, reducing human error and time spent on tasks.
• Configured and implemented Microsoft Teams rapidly upon the start of the pandemic lock down, enabling classes to continue virtually without interruption.
• Develops in-depth documentation and fills documentation gaps.
• Pushes OS updates to Windows and Macintosh devices.

Phoenixville, Pennsylvania

• Experienced in providing support for the software and hardware of Windows, Apple, and Android devices, printers, the Office 365 suite, Active Directory, AV, and VOIP systems.
• Communicated with all inquiries and applicants for undergraduate and graduate distance learning degrees.
• Proactively analyzed the conversion quality of student list vendors to slash expenses while maintaining incoming enrollment.
• Developed and trained team members and new hires on advanced functions in the enterprise CRM.
• Effectively modified communication methods with prospective students based on generational age groups.
• Audited and reconciled over 100,000 student records from the CRM in Excel.

Royersford, Pennsylvania

• Managed a classroom of over 100 students.
• Implemented techniques to unify music ensembles of different ages and sizes.
• Created lesson plans for grades K-5 and 9-12.
• Worked with my cooperating teacher to resolve student conflicts.
• Learned to be more adaptable in order to suit the ever-changing classroom dynamic.

Phoenixville, Pennsylvania

• Answered customers' questions about merchandise and advised customers on merchandise selection.
• Showed high levels of flexibility and was thus offered flex positions to help wherever help was needed.

Caribou, Maine

• Answered customers' questions about merchandise and advised customers on merchandise selection.
• Showed high levels of flexibility and was thus offered flex positions to help wherever help was needed.

Phoenixville, Pennsylvania

• Coached students in practice techniques and instructed on musical concepts.
• Formed and developed relationships with students in the music department.

Presque Isle, Maine

• Developed and coordinated educational programs for students.
• Mediated interpersonal issues between students.
• Communicated with other team members to resolve problems with individual students.
• Answered telephones and routed calls.
• Observed students to detect and report unusual behavior while maintaining confidentiality.
• Trained to provide emergency first aid.

Presque Isle, Maine

• Developed and coordinated educational programs for students.
• Mediated interpersonal issues between students.
• Communicated with other team members to resolve problems with individual students.
• Answered telephones and routed calls.
• Observed students to detect and report unusual behavior while maintaining confidentiality.
• Trained to provide emergency first aid.

Caribou, Maine

• Answered customers' questions about merchandise and advised customers on merchandise selection.
• Showed high levels of flexibility and was thus offered flex positions to help wherever help was needed.

Caribou, Maine

• Answered customers' questions about merchandise and advised customers on merchandise selection.
• Showed high levels of flexibility and was thus offered flex positions to help wherever help was needed.

Master Of Music - Mm, Music Technology

Selected to be a Graduate Assistant due to high academic performance and strong character in undergraduate studies. Working full time.

Bachelor Of Science - Bs, Music Teacher Education

Activities and Societies: Wind Ensemble, Hand Bells Ensemble, Auditioned Concert Choir, Jazz Band, Orchestra.