Alex Gehring Email & Phone Number

Greater Philadelphia

Greater Philadelphia

▪ Provides software and hardware support in a fast-paced environment for over 40,000 end users remotely overthe phone, through the ticketing system, and in person.▪ Delivers service excellence, consistently exceeding KPIs with a 100% perfect customer satisfaction rating.▪ Spear-headed new roles and initiatives to address coverage gaps and improve service quality in the organization: o Rotating Team Lead, where Tier 1 technicians ask questions they do not know the answer to. o Hybrid Field Tech, where the role is mostly remote with some scheduled on-site work.▪ Collaboratively worked with a team to migrate the company knowledgebase from AutoTask to IT Glue.▪ Configures and deploys endpoints while backing up and transferring user data to prioritize seamless transition.▪ Surveys, configures, and performs landline to VoIP phone deployments, ensuring minimal downtime for clients.

Phoenixville, Pennsylvania, United States

• Assisted the Director of IT in migrating and deploying a new LMS for the organization.• Creates PowerShell scripts and VBA scripts to automate procedures in the Office suite, Azure AAD, and Active Directory, reducing human error and time spent on tasks.• Configured and implemented Microsoft Teams rapidly upon the start of the pandemic lock down, enabling classes to continue virtually without interruption.• Develops in-depth documentation and fills documentation gaps.• Pushes OS updates to Windows and Macintosh devices.

Phoenixville, Pennsylvania

•Experienced in providing support for the software and hardware of Windows, Apple, and Android devices, printers, the Office 365 suite, Active Directory, AV, and VOIP systems.• Communicated with all inquiries and applicants for undergraduate and graduate distance learning degrees.• Proactively analyzed the conversion quality of student list vendors to slash expenses while maintaining incoming enrollment.• Developed and trained team members and new hires on advanced functions in the enterprise CRM.• Effectively modified communication methods with prospective students based on generational age groups.• Audited and reconciled over 100,000 student records from the CRM in Excel.• Created targeted groups within a CRM for marketing campaigns.• Developed automated processes within the CRM.• Created multiple tools to streamline student tracking and improve the admissions team's knowledge of the customers as a whole.

Royersford, Pennsylvania

• Managed a classroom of over 100 students.• Implemented techniques to unify music ensembles of different ages and sizes.• Created lesson plans for grades K-5 and 9-12.• Worked with my cooperating teacher to resolve student conflicts.• Learned to be more adaptable in order to suit the ever-changing classroom dynamic.

Phoenixville, Pennsylvania

• Answered customers' questions about merchandise and advised customers on merchandise selection.• Showed high levels of flexibility and was thus offered flex positions to help wherever help was needed.

Caribou, Maine

• Answered customers' questions about merchandise and advised customers on merchandise selection.• Showed high levels of flexibility and was thus offered flex positions to help wherever help was needed.

Phoenixville, Pennsylvania

• Coached students in practice techniques and instructed on musical concepts.• Formed and developed relationships with students in the music department.

Presque Isle, Maine

• Developed and coordinated educational programs for students.• Mediated interpersonal issues between students.• Communicated with other team members to resolve problems with individual students.• Answered telephones and routed calls.• Observed students to detect and report unusual behavior while maintaining confidentiality.• Trained to provide emergency first aid.

Presque Isle, Maine

• Developed and coordinated educational programs for students.• Mediated interpersonal issues between students.• Communicated with other team members to resolve problems with individual students.• Answered telephones and routed calls.• Observed students to detect and report unusual behavior while maintaining confidentiality.• Trained to provide emergency first aid.

Caribou, Maine

• Answered customers' questions about merchandise and advised customers on merchandise selection.• Showed high levels of flexibility and was thus offered flex positions to help wherever help was needed.

Caribou, Maine

• Answered customers' questions about merchandise and advised customers on merchandise selection.• Showed high levels of flexibility and was thus offered flex positions to help wherever help was needed.

Master Of Music - Mm, Music Technology

Selected to be a Graduate Assistant due to high academic performance and strong character in undergraduate studies. Working full time.

Bachelor Of Science - Bs, Music Teacher Education

Activities and Societies: Wind Ensemble, Hand Bells Ensemble, Auditioned Concert Choir, Jazz Band, Orchestra.