Andre J. Email & Phone Number

Memphis, Tennessee, United States

• Routinely configured network switches, access points, and POS systems• Excelled at gathering documentation, estimation, planning and project management on multiple small projects and portions of larger projects• Frequently maintain, upgrade and support existing systems to ensure operational stability within business enterprise• Continually expanded my knowledge of AutoZone systems and remained acquainted with all innovations or changes to systems• Wrote technical documentation… Show more • Routinely configured network switches, access points, and POS systems• Excelled at gathering documentation, estimation, planning and project management on multiple small projects and portions of larger projects• Frequently maintain, upgrade and support existing systems to ensure operational stability within business enterprise• Continually expanded my knowledge of AutoZone systems and remained acquainted with all innovations or changes to systems• Wrote technical documentation for training and support on daily operations to maximize efficiency and accuracy of customer service and satisfaction• Provide customer support to business partners in organization and maintained a help desk presence for point of contact• Understand new and existing system requirements, installs, and configurations, to ensure infrastructure hardware meets AutoZone’s’ system requirements Show less

• Conducted in-depth analysis of real-world cyber threats and vulnerabilities.• Participated in a case study on the insider threat within Ubiquity using the NIST Cybersecurity Framework to identify and prioritize risk.• Proficient in strategizing and implementing technical solutions to address potential security breaches• Collaborated with IT Security team members to develop and implement comprehensive security incident response plans, ensuring prompt and effective resolution of… Show more • Conducted in-depth analysis of real-world cyber threats and vulnerabilities.• Participated in a case study on the insider threat within Ubiquity using the NIST Cybersecurity Framework to identify and prioritize risk.• Proficient in strategizing and implementing technical solutions to address potential security breaches• Collaborated with IT Security team members to develop and implement comprehensive security incident response plans, ensuring prompt and effective resolution of security incidents.• Led the development of an insider threat mitigation plan, incorporating best practices and industry standards to minimize the risk of an insider threat.• Demonstrated strong leadership skills, organizational acumen, and effective communication• Coordinated security efforts and convey critical information to stakeholders Show less

Henrico, Virginia, United States

● Created a company culture that increased client relations and client base by 50% within first 6 months of operation and continued at a 5% increase month after month● Became the first call solution to hundreds of customers with a 2% call back rate● Excelled in customer service by deescalating client issues in a professional manner

Richmond, Virginia, United States

● Started as a technician, promoted to an assistant supervisor, managing 475 townhomes and a 6-man team in a fast-paced, ever-changing community within first 120 days● Supervised building projects and inspected contractor’s work for completion and accuracy and reported to property manager● Researched service requests and incident reports to manage escalated issues and provide solutions● Committed to resolving problems professionally and with integrity, accurately, and efficiently

Information Technology

IT Support Specialist Program Participated in a 12-week IT Bootcamp spending over 250 hours learning skills in computer networking.

Associate'S Degree, Autobody/Collision And Repair Technology/Technician