Experienced IT professional with 6+ years of expertise in help desk and IT support roles, including as a Subject Matter Expert at Slipstream IT. Skilled in Level 1 and Level 2 end-user support, mobile and laptop support, Office 365, Windows 10, and Active Directory. Strong customer service and troubleshooting skills with a proven track record of success. Completed the Information Technology program at NPower. A team player with a positive attitude and excellent problem-solving skills, passionate about providing top-notch IT support.