Andre Marchese Email & Phone Number

♦ Oversaw day-to-day operations across multiple departments, including sales, service, parts, and admin/HR and ensured seamless and efficient dealership functionality. ♦ Led a team of 60 employees with 10 direct reports, while also fostering a high-performance work environment. ♦ Implemented system improvements and labor cost reduction strategies, resulting in significant bottom-line profitability improvements. ♦ Restructured sales compensation plans to motivate and inspire the sales team.Key Highlights:♦ Significantly boosted sales volume and achieved record profits with a remarkable 25% revenue increase.♦ Elevated the dealership's service standards to enhance customer service and prioritize customer satisfaction and loyalty.♦ Developed and executed comprehensive strategic plans for sales, OEM relationships, and marketing, optimizing the dealership's market presence and performance.♦ Handled all HR matters to ensure a well-trained and motivated workforce and facilitated extensive training programs, focusing on people development and performance management.♦ Maintained high-level relationships and strengthened strategic partnerships with Ford executives to ensure alignment with OEM goals and objectives.♦ Earned the Diamond Level President's Award for the dealership four times.

Brampton, Ontario Canada

♦ Provided effective leadership to all departments, including customer service and sales. ♦ Fostered a positive, team-oriented culture that encouraged high performance and employee retention. ♦ Oversaw the dealership’s financial performance, including budgeting, forecasting, and financial reporting. ♦ Developed and executed sales and marketing strategies to increase market share and achieve sales targets. ♦ Implemented programs to increase customer loyalty and repeat business.Key Highlights:♦ Transformed a loss-making dealership into a profitable operation within one year, taking the dealership from its current level to a higher level of performance and market presence.♦ Reconstructed the entire dealership across all aspects, including customer service and sales to significantly improve operational efficiency and customer satisfaction.♦ Implemented comprehensive training programs and hired key personnel, ensuring a well-trained and motivated workforce that contributed to overall dealership success.♦ Mentored numerous managers, focusing on staff development and leadership growth, resulting in a more skilled and capable management team.

♦ Led, motivated, and managed the sales team to meet and exceed sales targets.♦ Monitored sales performance and provided regular feedback, coaching, and training to the sales team. ♦ Fostered a customer-centric culture within the sales team, ensuring timely and satisfactory resolution. ♦ Reviewed market trends and competitor activities to identify new sales opportunities.Key Highlights:♦ Developed and implemented effective sales strategies to increase market share and drive revenue growth.♦ Handled escalated customer inquiries and ensured the highest level of customer service and satisfaction. ♦ Coordinated with other departments to ensure smooth and efficient sales processes, while maintaining compliance with all dealership policies and procedures.♦ Participated in community events and networking to promote the dealership and generate leads.♦ Recognized and rewarded high performance, while addressing underperformance promptly.