Andre Mcneil Email & Phone Number

Chicago, Illinois, United States

As an AlisPay Manager, I serve as the primary point of contact for new client inquiries, ensuring that every interaction is timely and thorough. I oversee the onboarding process for new communities, facilitating a seamless transition and integration into our systems.Key responsibilities include:New Inquiries & Onboarding: Manage client inquiries and guide new communities through the onboarding process, ensuring a smooth integration experience.Training & Support: Conduct workflow training sessions to familiarize clients with our processes and assist with gateway setup to optimize performance.Troubleshooting & Communication: Address client FAQs and troubleshoot issues efficiently, enhancing user experience through proactive communication regarding backend updates and service status.Reporting & Analysis: Prepare monthly performance reports, track KPIs, and analyze transaction data to identify trends and areas for improvement.Relationship Management: Build and maintain strong client relationships, serving as the main contact for client communications and fostering partnerships.Documentation & Training: Develop comprehensive documentation related to client processes and provide training and mentorship to junior team members on best practices in client service.Collaboration & Feedback: Work closely with product teams to relay client feedback and suggest enhancements, ensuring our offerings meet client needs.By focusing on proactive support, effective communication, and continuous improvement, I strive to drive client success and engagement.

Manage customer software integration process from contractual stage to implementation ensure customers business needs are met with accuracy and surpassed. - Accountable for establishing project plan and timelines while coordinating organizational business partners to ensuring the customers business and technical needs are implemented to ensure the product can be utilized in a way the client envisioned. - Champion customer needs by partnering with product engineer while focusing on machine learning optimization and implementation of new features. - Write custom queries and scripts to calculate metrics to prove ROI and optimize recurring processes for customers.- Improve process efficiency by creating and defining best practices to optimize customer outcomes.

Charlotte, North Carolina, United States

Manage client merchant relationships to ensure implementation and sustainability accuracy expectations are exceeded. - Accountable for the successful implementation of merchant accounts and providing a solutions-based approach for escalated technical concerns. - Leads merchant accumulation and training process to ensure accurate and optimized usages of merchant systems. - Creates, maintains, and analyzes performance reports and account activities updates for more than 400 clients annually.

Charlotte, North Carolina, United States

Provided customer banking solutions finding innovative ways to respond to varying questions, issues, and concerns. - Connected with customers to resolve complex inquires and complaints on financial products/services from customers. - Responded to requests for assistance and/or possible processing payments.- Tracked all call related information for auditing and reporting purposes.- Increase the customer experience by providing information on new products, services, and operating systems offered.- Served as a dedicated coach to numerous training classes.

Maintained, processed, and troubleshoot military computer systems and operations. - Provided system administration to Tactical Battle Command Servers in the tactical operations center.- Installed, operated, and performed maintenance on equipment and devices and transferred data between information processing systems.- Provided network security and protect systems from worms and viruses.- Compiled reporting and quality control data for leadership decision making.- Setup Exchange servers and Microsoft Outlook.- Installed and managed local area networks

Charlotte, North Carolina, United States

Charlotte Metro

Charlotte Metro