Assists high-value clients with complex banking issues and escalations.Collaborates with various departments to resolve customer problems efficiently.Analyzes escalated cases to identify trends and implement preventative measures.Provides training and support to team members on handling escalated issues.Continuously improves processes to enhance customer satisfaction.

- Assists high value clients with bank transactions and technical issues in Direct, Retail, and NDB lines of business- Collaborates with teammates to solve difficult issues for customers and to improve the customer and associate experience overall- Acts as a manager in escalated situations with customers- Provides assistance with wires and also submit manual wire requests for customers- Works with customers to find the best products, services, and solutions for them- Helps create welcome presentations for new teammates- Assists in helping innovate training modules and assists in developing new training modules for popular topics amongst associates taking calls

- Responsible for helping customers open/close Bank accounts- Provides troubleshooting steps when a customer is struggling with use of Capital One’s website, mobile website, and mobile app- Always shows empathy to customer’s varied situations while providing simple solutions- Makes sure to escalate customer problems to managers when necessary- Provides support to my teammates when appropriate- Steadily works with my team lead in order to improve my job performance- Responsible for making sure I hit all my required metrics for job performance- Always communicates clearly

- Helps shape the direction of one of the largest companies in the U.S. while developing world-class consulting skills- Works collaboratively on small project teams, taking on company-defining strategic issues and directly advising the company’s CEO and senior executives- Uses advanced critical thinking, problem solving, communication, and leadership skills in an inclusive environment dedicated to professional development- Leverages the expertise of team members from a variety of professional backgrounds, including financial services, management consulting, and entrepreneurship

- Hosts weekly podcasts called Scotty Talks NBA and NFL Turf Talk covering the latest NBA and NFL news- Manages a team of 10-15 employees towards daily business tasks- Manages social media marketing across multiple social media platforms (Twitter, Facebook, LinkedIn, Instagram, Tik Tok, etc)- Edits videos and creates training modules for new team members- Manages the recruiting process by sourcing new talent and finding best fits for DSM Media- Assists in interviewing new candidates and onboarding new team members- Responsible for producing several different podcasts that are streamed on DSM Media- Trains new team members on DSM Media protocols and policies

- Responsible for driving sales by focusing on satisfying customers- Responsible for recruiting and interviewing new candidates to find top-level associates. - Provides leadership for coaching, training, and developing a team of effective colleagues for the success of the store- Responsible for coats, swimwear, and kids departments which accumulates over $5 million towards total store sales goal- Works with the store manager to coordinate the entire daily activities of the store, including merchandising, talent acquisition, coaching, selling, and retail excellence- Identifies opportunities to achieve both store and individual goals and drive sales consistently by utilizing reporting tools- Responsible for collaborating with the store manager to boost store’s performance by continually coaching and inspiring the team to success- Remains knowledgeable of the store’s products, including new merchandise all the time, as well as industry trends- Spends most time on the sales floor interacting with and getting feedback from customers, and developing relationships with them- Responsible for implementing procedures and operational policies, and maintaining brand standards, as well as communicating information relating to incentives, contests, and promotion to the team

- Assists and supports the store manager for the daily operation of the store- Monitors and ensures that the staff activities are directed towards meeting sales goals and delivering quality customer service- Assists in executing company set standards and marketing strategies- Works with Microsoft Excel to track week to week sales, email captures, and conversion rates- Responsible for merchandising the entire store and leading floorsets as well as marketing execution- Responsible for scheduling and weekly payroll- Assists in executing loss prevention strategies- Responsible for opening/closing the store daily

- Responsible for merchandising and record keeping- Maintains a safe and secure environment - Trains and develops new team members- Prepares quality food products and completing accurate transactions- Supervises sales associates during a given shift