Mail Marketing actions, clipping, organizing and restructuring agency's mailing, reservations and sales, after-sales follow up, organizing events, administrative functions.

Worked onboard the unique and only residential ship in the world as part of the Front Office Team as well as acting as Residents' personal assistant, developing and maintaining an excellent rapport with residents accustomed to the best in quality and service. Responsible for training new personnel and taking care of all Residents and Guests needs and requests ensuring that every wish expressed by them was immediately communicated to the relevant head of department and promptly fulfilled. Duties included but were not limited to cashier operations, foreign currency exchange, general Front Desk and Administrative tasks, input of new reservations in the system and responsible for new employees' trainings.

Worked at the luxury Emiliano Hotel (member of the Small Leading Luxury Hotels), responsible for checking guests in and out, exchanging currencies and acting as well as a Concierge, helping guests with all their needs and requests.

Worked on board the Six Star Luxury vessel Regent Seven Seas Mariner as; responsible for following up all guests' needs and complaints, training of new personnel as well as taking care of Reception Desk and its crew members, checking over-time sheets, doing requisitions and updating manuals. Receptionist, April 22nd 2005 - September 10th 2005Worked as a Receptionist, part of the Guest Relations team, responsible for Special Occasions, Private Functions, Groups and VIP guests as well as handling all guests' needs and complaints.

Worked at Front Desk, checking guests in and out, closing master bills, exchanging currencies, taking care of special groups and private functions. Worked as part of the Human Resources Training Team training all new personnel.

Worked since before the restaurant was opened as Human Resources Agent, selecting, interviewing and hiring personnel as well as preparing, organizing and executing all trainings. Responsible for contacting suppliers as well as being the liaison with all restaurant's Marketing and Promotions with local agencies. In charge of managing the staff through daily activities and dealing with all guests' complaints.

Worked with Micros softwares preparing hotel's data base configurations and training all hotel personnel (all levels). Worked with Fidelio Versions 6, 7 and Opera 2.0.

giving guests orientation on where to go and see in São Paulo and Brazil and booking and preparing city tours and trips; making restaurants and shows reservations; coordinating Bell Captain and Bell Boys; taking special care of the VIB's and VIK's (Very Important Babies and Kids); dealing with guest's transfers and airline tickets as well as acting as a Front Desk Cashier, checking guests in and out. Worked as part of the pre-opening team, participating and attending to all courses and trainings.

Worked at At Your Service department, solving all guests' needs, contacting Maintenance, Housekeeping, Minibar and Front Office (Front Desk and Conciergerie) departments. Being guests' only telephone contact, using Marriott's Single Contact Resolution procedure, taking ownership of their complaints and calling them back later on to check if they were satisfied with the solution to their problem. Acting as a Room Service Order Taker as well as a Telephone Operator.- Also worked as Front Desk Clerk and Club Attendant

Worked as a Merchantainer Host at EPCOT Center theme park. Worked with a computerized register machine and worked on daily floor stocking as well as helping Brazilian and international guests.