Field Service Technician
CurrentField Service technicians ensure the operation of electromechanical equipment for major customers. They are also at the forefront of customer service and customer relations. Field Service technicians perform preventive maintenance and repair if needed high-volume mail insertion systems.Proactively plan and carry out preventive maintenanceResolve problems reported by customersProactively monitor, plan and prioritize tasks to maximize customer satisfactionPlan and carry out equipment upgrades and new installationsManage a call queue to ensure that customers are contacted in accordance with established guidelines, and that incidents are qualitatively resolved in accordance with established guidelines.