WAN/LAN Project implementation Manager;Project documentation analysis;Technical resources allocation;Holding meetings with the client and the project team;Customer expectations management, project conflicts and changes;Decision making to solve problems;Performance indicators analysis, improvement opportunities identification, risk mitigation;Teamwork;Optimization processes;Monitoring project execution progress and schedule compliance;Poject cost/effort management;Status report presentation for client, project team and executives.Highlights:- All Projects delivered within the deadline using the estimated hours.- AT&T Global Provisioning System entries audits finding billing errors that increased revenue.- 99.9% on-time delivery and accuracy for SLA reports.

Responsible for Information Technology infrastructure technical support - hardware and software. Establishment of standards, manuals preparation and project coordination for computerized environments.

Team leader of 19 employees of Asset Management - Inventory Update Team.Asset Management and Control for USA client (Bank of America) in Off-Shore Projects.Contributed to configuration process activities of logical audits, through successful integration with the change process and physical audits.Training employees using the Integrated-Workflow tool for the Bank of America client.

NOC – Network Operation CenterMonitoring and managing VoIP connectionsAnalyzing and solving call quality problems.Customer service.Software used – Nagios and Timok.

Answer customer questions, provide product information and resolve complaints.Products and services seller.Keep stock tidy and create merchandise displays.Self-service check-outs: Help customers use self-service check-outs.

Intern in Management Process areaMonitoring internal and external data audits.Analyzing data backup reports.Monitoring data backup tapes sending and receiving.Oracle, Vantive, CDX and SAP reports.Oracle and SAP business objects invoices reconciliations.

Information Technology Help DeskIT Hardware and software installation, configuration, update and maintenance.Cabling.Local user support.Inventory accuracy.