From the server room to end-user phone support, twenty years’ experience delivering superior customer service through excellent decision-making skills and close attention to detail. Certification and expertise in Microsoft systems (MCSE +I) IT management, networks, project management, hardware, software and end user support and cloud computers.Specialties: Microsoft Systems Engineer Plus InternetNetwork, hardware & software support Supervisory experienceBudgeting experienceProject management: system implementation, software rollout, upgradesThird-tier end-user supportNative Portuguese speaker, fluent in English, proficient in Spanish