Andre Thompson Email & Phone Number

Germantown, MD, US

Germantown Maryland

• Hughes Network Systems LLC Germantown, MD 12/15/15 – PresentSr. Telecom Expense Management Analyst
• Responsible for scrubbing the circuit inventory system of circuits no longer in use. Circuits that have been disconnected but still billing by the vendor. And, circuits we are paying for but not billing to the.
• Auditing wireline invoices searching for billing errors. To date billing disputes have been filed with the vendors for the following errors: Late circuit disconnects, taxes (USF, state, sales, and federal), early.
• Documented the disconnect process of vendor’s for the Provisioning group. This process includes a step by step account of the exact billing detail that is needed to disconnect a circuit. And, information expected from.
• Filing, and tracking disputes with vendor’s until closed. Weekly dispute reporting with management documenting credits received and disputes still open using graphs and pivot tables.

Philadephia PA

• SunGard Availability Services, Philadelphia, P.A. 08/01/12 – 12/11/15Sr. Telecom Expense Analyst
• I am the account lead for AT&T. But, I am responsible for auditing the invoices for all vendors.
• Work with Network Operations, Provisioning, and Procurement to address billing, inventory, and contract issues.
• I am responsible for training my teammates in the best practices for auditing invoices.
• Monitor service level commitments which include availability, billing accuracy, renewal terms, disconnects, term liabilities, payment terms, and circuit outage terms.
• Analyze both wireless and wire line invoices making sure that all charges adhere to the tariff, contracts, or service orders. The invoices include CABS, Special Access, Switch Access, LD, Wireless, Local, Collocation.

Manassas Va

• Sr. Telecom Expense Analyst
• Analyzing both wireless and wire line invoices making sure that all charges adhere to the tariff, contracts, or service orders. The invoices include CABS, Special Access, Switch Access, LD, Wireless, Local, and.
• Filing and tracking client disputes in Bill Port TEM system until resolved. This involved heavy inbound and outbound calling. This also includes documenting email and conversations.
• Updating Bill Port TEM system with current tariff and contract information to include correct rates and USOC codes.
• Assist Jr. Level analyst in reading and understanding invoices, customer service records, tariffs, CSR’s tariffs, contracts and Service Level Agreements.
• Assist in the training of Jr. Level analyst. I provided documentation and Power Point presentations on filing disputes and providing optimizations to clients.

Sandy Hook, CT

• Accounts Payable - I was responsible for auditing all client invoices making sure that all charges adhere to the tariff or contracts. The invoices include CABS, Special Access, and Switch Access and LD, Wireless, and.
• Filing and tracking client disputes in TEM system until resolved. This involved heavy inbound and outbound calling.
• Updating TEM system with current tariff and contract information to include correct rates and USOC codes.
• Assisting lower level analyst in reading and understanding invoice CSR’s tariffs, contracts and SLA’s.
• Wireless service optimization by placing using on the correct rate plan to eliminate usage overage, taking advantage of pooling plans, data plans, international calling plans, and roaming plans.

Mountain View, CA

• Sr. Telecom Expense Management
• Accounts Payable - I was responsible for auditing all invoices making sure that all charges adhere to the tariff or contracts. The invoices include all CABS invoices, Special Access, Switch Access, LD, Local, and.
• Tracked and filed disputes with vendor until resolved. I updated management with dispute findings at the end of each month. Dispute wins totaled $769K. And, yearly savings totaled $1.45million dollars.
• Wireless service optimization by placing using on the correct rate plan to eliminate usage overage, taking advantage of pooling plans, data plans, international calling plans, and roaming plans. Assisted with inventory.
• I assist with making sure all disconnect circuits are properly removed from billing. Track all maintenance charges and circuit outage credits.
• Work with Provisioning to make sure the circuit inventory systems is up to date.

Concord, CA

• I was responsible for auditing CABS special access invoices making sure that all charges adhere to the tariff or contracts.
• Tracked and filed all disputes with vendors until resolved using a TEM system. I provided management with dispute reports at the end of each month. Dispute wins totaled $765K dollars.
• I assisted with making sure all disconnected circuits were properly removed from billing. I also tracked all maintenance charges and circuit outage credits.
• Assisted with making sure wireless phone users were on the right rate plan to eliminate usage overage, placed users on pooling plans and data plans.
• Assist with network optimization, market budgets, and weekly CCPU tracking.
• Updated tariff, and contract database to make sure all rates and USOC’s were current

Rochester, NY

• Responsible for managing a 5 person staff in the payment of CABS invoices including Collocation, Special Access, and Switch Access and LD, and Local invoices.
• Filed and tracked all disputes to resolution using a TEM system and Microsoft Access. Dispute wins totaled $6.7 million dollars. I prepared the month end dispute accrual.
• I worked very closely with the Network Planning and Provisioning department in lowering network cost. I also assisted with contract negotiations and vendor service commitment reviews.
• Trained new employees in understanding contracts, and tariffs and how they apply to the invoices.
• Made sure all invoices were processed on time to avoid any late payment charges.
• Made sure tariff database was updated with current rates, and USOC’s

• I managed, and trained a staff of 14 auditors’ and 1 supervisor in the payment of CABS invoices including Collocation, Special Access, and Switch Access and LD, and Local invoices.
• Filed and tracked all disputes to resolution using a TEM system and Microsoft Access. Dispute wins totaled $25,672,049.00.
• I identified opportunities for network cost reductions.
• Updated tariff, and contract database to make sure all rates and USOC’s were current.
• I Implemented volume discount plans with all Bell operating companies yielding savings of $2,500,000 in retro charges and $85,000.00 in yearly savings.
• Worked closely with the Provisioning Department to make sure all disconnected, circuits were being disconnected, and circuits were being replaced to avoid term liability charges.

• I managed, and trained a staff of 4 auditors’ in the payment of CABS invoices including Special Access, and Switch Access and LD, and Local invoices.
• I assisted in setting up a Microsoft Access database to track payments, disputes and journal entries.
• Prepared journal entries for month end close, explained variance analysis, and reconciled the general ledger.
• I Identified opportunities for network cost reductions.
• Negotiated a $300, 000.00 settlement with Ameritech on disconnected circuits.
• Spearhead a project in getting over 130 circuits disconnected that had not been in use for over a year resulting in savings of $30,000.00 a month in lost revenue.