Biomedical Engineer: Support Specialist
Current- Provide onsite and remote support for specialized stereotactic radiosurgery treatment software and hardware at more than 25 cancer centers in the service area. Support includes remote troubleshooting, installations.
- Streamline cost-efficient installation across various teams within the hospital setting, encompassing radiation oncology, IT, contractors, and project management.
- Installations include physical install of hardware for patient positioning system and configuring Windows-based workstations and servers with proprietary software.
- Resolve technical issues with radiotherapy and surgical navigation products through root-cause analysis and system verification.
- Translate customer needs into actionable items for R&D team.
- Educate/train physicians and hospital personnel, including physicists, therapists, Biomedical and IT staff, on the use of BrainLAB products and services.